Complaint Review: Pinnacle Nissan - Scottsdale Arizona

As this is written, Pinnacle Nissan has hid behind their telephones and Nissan Consumer Affairs has lent no assistance. Dealership did service and engine light illuminated soon afterwards. Constant service problems since they sold me the "certified used vehicle" with 26K. Only thing that was certified was that it was "used." See my complaint letter; no response to date.

November 16, 2007

Pinnacle Nissan

7601 E Frank Lloyd Wright Blvd

Scottsdale, Arizona 85260

Attention: Mr. Keith Billings

Ms. Virginia Lara

Pre-Owned Sales Manager

Dear Mr. Billings and Ms. Lara:

Please permit this letter to express our displeasure with the service record of our 2004 Nissan Xterra purchased from Pinnacle Nissan on January 20, 2006. The ownership of this vehicle due to the multitude of required service appointments, none of which were covered by any semblance of warranty, has been horrendous. This vehicle was purchased for my 18 year-old daughters use at ASU while we reside in North Scottsdale; no small distance or trouble to arrange the constant service demands.

Once again, Pinnacle Nissan has the vehicle due a service light indicator; the vehicle was dropped off last night. $$$ Pending. It is worthy of observation that the vehicle had a service light indicator light up on 10/25/07 less than a month ago and we were advised that the code was related due to the fan clutch going out with subsequent overheating requiring the vehicle to be towed into the dealership. On that last visit, it was requested that Chris Grashel check out the air conditioning as it was not blowing cold. He offered that it would not blow cold if the fan clutch went out as the A/C would shut down.

Nonetheless, and after my call to ensure that it was my desire to have the A/C blowing cold when I picked it up, this was not addressed. Additionally, its worthy of observation that my key was returned bent at 5:30 PM and I could not start the vehicle. I had to wait while a technician in parts made a new key for me. So, the air conditioning on the Xterra is not functioning as this letter is written and repairs/tow paid for $571.72.

I did respond to your survey, advised them of my concerns and received what can only be described as a lackluster response. It sure wasnt excellent service. I also own a BMW; I know what that is.

On 05/26/07, all the running lights on the vehicle stopped functioning once again requiring my wife and I to frantically coordinate the family vehicles as the vehicle could not be driven safely. Repairs were completed for $232.91 by Hex Total Care as an appointment could not be secured in a timely manner.

Prior to that on 02/10/07, the vehicle was overheating. This required the replacement of the entire radiator and hoses in the amount of $739.24 noting the mileage was at 41, 810.

Interestingly, the overheating became a problem again on 06/18/07 when the water pump bypass hose failed requiring yet another repair for $226.11.

This is a vehicle that receives routine oil changes at 3-5000 mile intervals and is garaged. The chronic service requirements reflect poorly both on the Nissan product of which I will never again purchase and directly on your service and sales department.

Our expectation is that this latest episode and service visit will be absorbed by Pinnacle Nissan as a sign of good faith and to preclude the poor customer word of mouth campaign that will inevitably follow. If I could sell the vehicle, I would do it today but my conscience will not permit me to pass this headache to any other consumer at this time.

Do the right thing. Contact Mr. Grashel, find out whats wrong this time and take care of it on our behalf.

Thank you.

Matt

Scottsdale, Arizona

U.S.A.

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