Connie
Apache Junction,#2Author of original report
Thu, May 10, 2007
Dear BBB Hater While I could not agree with you more about needing to get up and walk out of the dealership at the first inclination of deception, hindsight is 20/20. I am forced to contact as many agencies as I can in an attempt to find vindication. Do I really feel the Better Business Bureau is going to do anything? Probably not! However, when Pinnacle Nissan received their letter, my phone began to ring. The Customer Relations representative sympathized with me and appeared to want to truly rectify the situation. Unfortunately, the sales manager was the second call. I couldn't believe the nerve this guy had! He went on and on telling me how disappointed he was at me for not being satisfied with the repairs that the dealership DID make and didn't have to. Then he told me that I fell into the catagory of "People who want a new car and pay nothing for it and will never be happy!" Needless to say, that set me off! Nothing further will be done willingly by the dealership. He made that perfectly clear! However, if I can inform people of what type of business this dealership runs, they will be much better off than I. I also know that my complaint with the BBB will be on their record. I don't know about you, but when I am contempleting a large financial decision, I'll look the company up on the BBB just to see how many complaints there were. Unfortunately, Pinnacle Nissan doesn't have many. But, I just gave them one more! The sales mgr wanted me to feel GREATFUL that the dealership repaired the things that they did! Of course, my response was that it was all supposed to have been done PRIOR to the car being placed on the lot. He told me that the unevenly worn tires WERE NOT proof that the car had an alignment problem (even though his own service dept told me that). He told me that it could've happened during a test drive or being hit in the parking lot. The same could've been said about the other repairs/replacments. When asked about the Automate Protection, he told me that it was optional and the salesperson did not tell me I had to purchase it if I wanted the car. Yet, he didn't even talk to the salesperson. He told me that I paid for it and it was clearly stated OPTIONAL. Therefore the BBB or the Attorney General can't touch him! That is my update for now. I appreaciate any and all feedback regarding this matter. After 5 days of the car being in the service dept., I finally have it back. I didn't get it back until I informed the service manager that the antenna had never been ordered on the first of the five days they had it. Once I told him how to do his job, my antenna was ordered and repaired.
Douglas
Orlando,#3Consumer Suggestion
Sat, May 05, 2007
I almost hate to use that language but my friend you have apparently fallen victum to the "BBB Hype". BBB doesn't care about you. The business of the BBB is to collect REVENUE by selling "memberships". In exchange for the REVENUE, the BBB LIES to the public telling everybody that the business "meets or exceeds" BBB standards. The only "standards" which matter to the BBB is whether or not their CUSTOMER pays the FEE to generate REVENUE. Now onto you... You made a very good observation. You saw the broken antenna and questioned how their alleged inspection would have missed it. This was EXCELLENT on your part. But, you simply went along with them and VOLUNTEERED to be a victum. At the point of your excellent discovery, you should have WALKED OUT. You are no doubt aware of the high level of fraud and deception in the car business. You probably work hard for your money. Therefore, a savvy buyer would have noticed this GLARING DISCREPANCY and WALKED OUT! For the future...remember, you don't need any car dealer, they need you. You have ways and means of walking out. USE IT! And finally, don't ever, ever attach any importance to the BBB. It is an entirely USELESS operation which is part of the fraud/deception problem in the car business. Oh yes...the great, wonderful BBB mediation program. The BBB gets REVENUE from their customer you have a complaint against. The BBB pays the person who serves as a "mediator'. Do you actually think you are entering a level playing field? The BBB...A Waste and Part of the Problem. (Go ahead BBB defend yourself. You don't have the guts!)