- Report: #1280922
Complaint Review: Pet Gift Box - Internet
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Author Confirmed
Why?
Pet Gift Box
Internet, USA
Web:
petgiftbox.com
Categories:
Business Rating:
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Pet Gift Box Online delivery of pet supplies each month Internet
I purchased a 3 month trial from Pet Gift Box. In the original instructions it said to cancel send a notice to Pet Gift Box after the sent notice of the last month delivery. I began sending notices at that point and because I got no reply from Pet Gift Box continued to send more notices hoping that they would cancel and not continue to send boxes. They did continue and I send more and more angry messages to them to stop sending boxes, to cancel my subscription and to refund my money. Finally I received this message:
Nancy Bacher
Subject: [email protected]
OCT 12, 2015 | 11:45AM EST
Lilly replied:
Hello Nancy,
We apologize for the confusion. Your subscription has been cancelled, your account will be fully refunded. Please accept this month’s box as a gift from us.
We hope you give our goodies another try soon.
Sincerely,
PetGiftBox team
OCT 12, 2015 | 09:58AM EST
Original message
Nancy wrote:
I have repeatedly sent you email to cancel my subcription with you after my groupon expired. I did not ask for this last box and I want any charges to my credit card put back on my card. STOP SENDING ME BOXES--DO NOT CHARGE MY CREDIT CARD.
This message was sent to [email protected] in reference to Case #: 9460.
In December I closed my bank account and got a message from Pet Gift Box that they could not charge my account for that month's gift box. Below are the emails we have sent back and forth since then:
It’s been 5 business days and you still have done nothing about this. What is wrong with you people? You have obviously made a mistake here and yet you continuously run this around trying to save yourselves a few dollars. Do you think I’m going to give up? My next step will be to report this to the Better Business Bureau, put it on yelp, facebook, twitter, angie’s list, ripoff reports, pissed consumer, I can go on. And I will take sentences directly from the emails you sent me.
RESOLVE THIS
From: Pet Gift Box [mailto:[email protected]]
Sent: Monday, January 11, 2016 11:35 AM
To: [email protected]
Subject: RE: [email protected]
__________________________________
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1 Updates & Rebuttals
Recived refund
#2Author of original report
Wed, January 20, 2016
I received a check from Pet Gift Box in the mail 1/19/2016 and received an email asking me to remove my report from this site. My purpose for posting this was to, yes, get my money refunded but to also let people know what they might expect in dealing with this company. My hope is that this whole experience has informed Pet Gift Box on the inadequacies of their process when it comes to cancellations and leads to them changing their processes to avoid the disruption to any customers who might have a similar circumstance in dealing with this company.
