Pepin restaurant in the heart of old town Scottsdale, Arizona is an establishment that blatently adds items not ordered to the bill and refuses to listen to reason when confronted with complaints.
A group of 14 people visited the Spanish restaurant complete with flaminco dancers, this past Saturday night to celebrate a friend's birthday. The group was originally supposed to be 20 people, but after a few could not make it, 14 was the final number.
After a couple hours of eating and drinking, the bill came...just shy of $700.00. After carefully inspecting the bill, it was determined that the party was charged for the additional 6 people included in the reservation EVEN THOUGH NO FOOD WAS ORDERED OR PREPARED FOR THOSE PEOPLE!
When the manager was confronted with the extra meals that were added to the FOOD portion of the bill as one lump sum so as to hide the extra "phony charges" he said they have a policy that "whatever your reservation is for, you are charged for that many meals". After explaining that this was a birthday and the night was being ruined by adding food to the bill, the manager agreed to take two of the meals off of the bill. This still left over $100.00 in extra food that was not orded or prepared. In fact, the food that was added to the bill was not even offered to eat there or to take home. The manager was not swayed by the fact that the Better Business Bureau, untold numbers of friends and associates and internet sites would be told of this "gouging". He said that was their policy, which was NEVER relayed on the phone or in person. His "customer service" came to an end when he stated that if we were angry and vowed to never return, there was nothing he could do about it.
Do not frequent this establishment. It is a shady establishment at best that despite the acceptable food and entertainment, is not worth the headache when it comes time to settle the bill.