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  • Report:  #3246

Complaint Review: PepBoys Parts Tires & Service - Grand Rapids Michigan

Reported By:
- MI,
Submitted:
Updated:

PepBoys Parts Tires & Service
28th St SW Grand Rapids, 49509 Michigan, U.S.A.
Web:
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About a year ago I brought my 1992 Chevy Cavalier in to the Pepboys in Grand Rapids, MI to have new struts and shocks put on. I keep my car in excellent condition as it is my soul method of transportation so I knew that the only thing that it needed fixed was the struts and shocks. I have worked on cars since I was 12 years old and very seldom let anyone else work on my car. This time however the job was rather involved and I didn't want to mess with it.

So I dropped it off in the morning before they opened as I was instructed the day before. They never even got to it that day and said that if I picked it up that night it would be taken off the work list, so I was forced to leave it over night and find other transportation.

The following day I called them about noon to check on my car and they informed me that they had caused a little accident on my car. The mechanic working on my front struts had set one of my drive axles on fire with a torch he was using to loosen some frozen bolts. The replacement axle was a special and they would not get it till the following day. So again I had to find other transportation for the evening and next day.

I recieved a call the next day just before noon telling me my car was ready for pickup. I arrived a little after 12:30pm, paid the bill, and left the store. I got in my car and started off back to work. Just as I got out of their drive my anti-lock brake flashed on and stayed on. I tested the anti-lock feature and found that it was no longer working. I went back that evening and complained to the service department about the problem and they told me that it didn't work when they got it in to there shop. I argued that it was working fine before they worked on it and they refered me to the manager. He agreed to look at it the next day to see what was wrong only.

Again I dropped it off to them the next day and went to work. The service department called me after noon that day and said my car was ready for pick up again. When I got there my car was not fixed. I talked to the manager and he said that they found no damage and that they were not responsible for the problem. When I pushed the issue with him he said that it had to be broken before they got it and they don't fix antilock brake systems.

So in the end I ended up with new shocks and struts and a nonfunctional antilock brake system which will cost me 5 or 6 times the cost of the struts to get repaired. I cannot afford to make this kind of repair as I don't make alot of money.


5 Updates & Rebuttals

brian

idaho falls,
Idaho,
Possible wheel speed sensor problem

#2Consumer Suggestion

Sun, September 08, 2002

I am an auto mechanic 20+ years, I don't like the word technition. I am not envious of mechanics in Michigan or any other places where rust is a big problem. They probalbly have no choice but to use the hot wrench(TORCH) much more than I have to. I would like to offer another solution to Joey's solutions. Possibly the wheel speed sensor or the wiring going to it could have been damaged. If PEP Boys won't help you, find a reptuble mechanic to fix the problem. Ask around to find a good mechanic. When you find one you like treat him or her good. Don't try to rush them as good mechanics are always very busy. Good mechanics like good customers.


joey

st louis,
Missouri,
to eh

#3Consumer Suggestion

Sat, September 07, 2002

as a professional auto tech for about 15 years i have NEVER seen a non-functioning brake light cause either the bas light to come on, or render the abs system inoperable. i'm willing to bet that idiot boys either a-installed the wrong axle for the application, b-screwed up or damaged the tone ring or the sensor when doing the repair. knowing idiotboys work from reading the ROR, anything could be possible. ps-the abs system is usually VERY expensive to repair


jack

lavergne,
Tennessee,
maybe problem of axle

#4Consumer Suggestion

Sat, September 07, 2002

I AM A MECHANIC BY TRADE FOR MANY YEARS, AFTER PONDERING YOUR PROBLEM I WOULD BE WILLING TO BET THAT EITHER A THE AXLE IS MISSING THE EXCITER RING THAT THE A B S NEED TO READ TO OPERATE OR B THE EXCITER RING IS BENT OR DAMAGED, I HAVE RAN INTO THIS PROBLEM BEFORE ON GM CARS. I HOPE THIS HELPS.


e h

nashville,
Tennessee,
abs light on

#5Consumer Comment

Sat, September 07, 2002

if the a b s light is on than the first step would be to have a scanner hooked up with an a b s trouble shooter card that will read the system and tell you exactly what is wrong. if the light stays on then there is a code stored in the system. most places will do this for a minimal fee some for free if you ask them. autozone will scan cars for free. then you will be able to pin point the problem and what is causing the light to come on. also when your a b s light stays on it by passes the system, if you have a tail light burned out or a third brake light out it will shut the system down and turn the light on also. most of the time when the abs light comes on it is not that expensive.


e h

nashville,
Tennessee,
abs light on

#6Consumer Comment

Sat, September 07, 2002

if the a b s light is on than the first step would be to have a scanner hooked up with an a b s trouble shooter card that will read the system and tell you exactly what is wrong. if the light stays on then there is a code stored in the system. most places will do this for a minimal fee some for free if you ask them. autozone will scan cars for free. then you will be able to pin point the problem and what is causing the light to come on. also when your a b s light stays on it by passes the system, if you have a tail light burned out or a third brake light out it will shut the system down and turn the light on also. most of the time when the abs light comes on it is not that expensive.

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