- Report: #12344
Complaint Review: Pep Boys - Shadyside Pennsylvania
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Pep Boys
936 S. Millvale St Shadyside, Pennsylvania, U.S.A.
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Pep Boys Ripoff WASTING YOUR TIME AND MONEY PITTSBURGH PENNSYLVANIA Multiple Unsatisfactory Service
I'm not certain where to begin other than sheer disgust for Pep Boys. I was told by my 22 year old son, quite awhile ago, prior to what has been happening to my vehicle, NEVER TO TRUST PEP BOYS! He stated that they had a 'bad' reputation for 'ripping off' customers.
After 4 bad experiences, here is my story.
I am not a rich person and drive an older car, (1985 Plymouth Carravelle ... VERY well kept.) but a car which I have pampered since I bought it approx. 6 years ago. This is how cars become classics, although that was not my plan, it was basically that I wanted a reliable car.
Approximately a year ago my car just quit running. I had it towed from the Greentree Pa area to the Pep Boys in Robinson Twp, Pa. That evening they told me that they would check it out the next day. The next day they called me telling me that I was merely 'out of gas'. (Sort of funny to them, as my wife was driving it, and they said she just didn't get gas!) I knew this did not sound right, but I paid them $17 for gas, and was actually happy for being such a small problem. My wife was highly upset ... stating that there was 1/4 tank of gas in the car, she swore by it. (I had no reason NOT to believe her ... suddenly remembering that I had filled the tank the night before!)
The car ran alright about a week, and the day that my mother-in-law was to have surgery, we got her to the hospital early in the morning. That same day I had a doctors appt on the other side of Pgh. We went down to me. About a week later I took the car just to the other side of Pittsburgh. Parked it at my friends house, and we left for a weekend fishing trip. When I returned on Sunday evening, the car wouldn't start, AGAIN. ONCE AGAIN .... I had it towed to another Pep Boys location, by now I am figuring at least ONE Pep Boys has a confident knowledgeable mechanic who is going to fix this problem. This location was Shadyside, Pa. They diagnosed it with the problem, once again, being the fuel pump, and replaced it. I drove it home. Approximately 2 weeks later, at my home, the car wouldn't start. I had the car towed to Pep Boys in Shadyside, Pa again.
They claimed...........a faulty fuel pump, this is the third fuel pump they have replaced.
The car has never ran right since they started putting fuel pumps in ..... it stalls out at stop signs, red lights, intersections, etc. It is impossible to drive now. I called the Shadyside, Pa station approximately 1 hour ago, which would be 3:30 e.s.t. .. Jan 23, 2002., and spoke with the service manager Mr. Tim Gentile. (Located at 936 S. Millvale St, Shadyside Pa).
I explained my problems and how frustrated I have become with the service. He finally began to lose his patience with me, not wanting to hear my story. He became very upset when I suggested that the mechanic apparently does not know what he is doing and this is at my expense. When I did this, he told me that he refused to service my car. And then he hung up.
IF ANYONE LIVES IN OR AROUND THE PITTSBURGH PENNSYLVANIA AREA, AND TAKES THEIR CAR TO PEP BOYS, YOU ARE WASTING YOUR TIME AND MONEY. You will return ... they will replace something, and then you will continue to return and reIf you have a similar story, or would like to rebuttal ... please respond to:
[email protected]
annierychanek
JR. RIP-OFF REPORTER
Click here to read other Rip-off Reports on PepBoys
After 4 bad experiences, here is my story.
I am not a rich person and drive an older car, (1985 Plymouth Carravelle ... VERY well kept.) but a car which I have pampered since I bought it approx. 6 years ago. This is how cars become classics, although that was not my plan, it was basically that I wanted a reliable car.
Approximately a year ago my car just quit running. I had it towed from the Greentree Pa area to the Pep Boys in Robinson Twp, Pa. That evening they told me that they would check it out the next day. The next day they called me telling me that I was merely 'out of gas'. (Sort of funny to them, as my wife was driving it, and they said she just didn't get gas!) I knew this did not sound right, but I paid them $17 for gas, and was actually happy for being such a small problem. My wife was highly upset ... stating that there was 1/4 tank of gas in the car, she swore by it. (I had no reason NOT to believe her ... suddenly remembering that I had filled the tank the night before!)
The car ran alright about a week, and the day that my mother-in-law was to have surgery, we got her to the hospital early in the morning. That same day I had a doctors appt on the other side of Pgh. We went down to me. About a week later I took the car just to the other side of Pittsburgh. Parked it at my friends house, and we left for a weekend fishing trip. When I returned on Sunday evening, the car wouldn't start, AGAIN. ONCE AGAIN .... I had it towed to another Pep Boys location, by now I am figuring at least ONE Pep Boys has a confident knowledgeable mechanic who is going to fix this problem. This location was Shadyside, Pa. They diagnosed it with the problem, once again, being the fuel pump, and replaced it. I drove it home. Approximately 2 weeks later, at my home, the car wouldn't start. I had the car towed to Pep Boys in Shadyside, Pa again.
They claimed...........a faulty fuel pump, this is the third fuel pump they have replaced.
The car has never ran right since they started putting fuel pumps in ..... it stalls out at stop signs, red lights, intersections, etc. It is impossible to drive now. I called the Shadyside, Pa station approximately 1 hour ago, which would be 3:30 e.s.t. .. Jan 23, 2002., and spoke with the service manager Mr. Tim Gentile. (Located at 936 S. Millvale St, Shadyside Pa).
I explained my problems and how frustrated I have become with the service. He finally began to lose his patience with me, not wanting to hear my story. He became very upset when I suggested that the mechanic apparently does not know what he is doing and this is at my expense. When I did this, he told me that he refused to service my car. And then he hung up.
IF ANYONE LIVES IN OR AROUND THE PITTSBURGH PENNSYLVANIA AREA, AND TAKES THEIR CAR TO PEP BOYS, YOU ARE WASTING YOUR TIME AND MONEY. You will return ... they will replace something, and then you will continue to return and reIf you have a similar story, or would like to rebuttal ... please respond to:
[email protected]
annierychanek
JR. RIP-OFF REPORTER
Click here to read other Rip-off Reports on PepBoys
