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  • Report:  #2846

Complaint Review: Pep Boys - Decatur Nationwide, GA

Reported By:
- GA,
Submitted:
Sun, August 06, 2000
Updated:
Sun, August 06, 2000

Pep Boys
2726 Candler Rd. #0096 Decatur, Nationwide, GA, U.S.A.
Phone:
1-800-Pep Boys
Web:
N/A
Categories:
Auto Repair Service

I am seeking reimbursement for cost of labor $187.61, payment to have my truck's transmission serviced and a rental car, if needed, because of poor and negligent service done by PEP Boys on May 30,2000. I had my transmission's fluid exchanged by Merchant's Auto&Tire Centers on May 24,2000. My car ran fine. I then drove to Decatur,Ga from Chesapeake, VA on May 25,2000 with no problems from my jeep.

On May 29, 2000 I was going to leave GA. After noticing steam from my radiator and checking my car's fluids (including my automatic transmission fluid which was fine) I decided to take it to the nearest auto center. Unfortunately, that was the PeP Boys located at 2726 Candler Rd. #0096 not far from my moms. I was told by Terry (the mechanic) that I needed a new radiator. Because they were out I arrandged to purchase one in the amount of $200 from Advance Auto Parts on Columbia Drive in order for Pep Boys to install it on May 30,2000.

I returned to PeP Boys to have it serviced. I asked them to please be careful because I had been there a year before to have an oil change and they broke my oil sensor gage (though they denied it) and sent me on my way to Virgina eventhough you could clearly see my meter wasn't registering (it did Before). I thought that was okay, but I'm not a mechanic.The mechanic didn't say anything.

My truck leaked oil which I paid another auto center to fix it(about $150+). I didn't know about this website then . PeP Boys assured me the job would be done professionally and carefully. When I returned to pick up my truck they said everything was fine. Before I left the parking lot I noticed everything was not. My jeep rumbled badly when I stopped. I immediately turned around and told them. The guy at the desk sent me to Terry. He quickly informed me that changing the radiator would not cause that. He checked my oil but did not check my transmission fluid.Eventhough it rumbled when the A.C. was off (of which I informed him) he insisted that my compressor was about to go out(so I didn't burn the A.C.). He also thought it had something to do with me turning my tires.

I trusted him and PeP Boys as experts,HA. I told him there was nothing wrong with checking his work. I asked him if they guaranteed their work. He assured me his work was good and it was guaranteed. He was aware I was about to do a 9-10 hour drive with a newborn to Virginia. On the highway my truck started slipping and continued to slip. I put gas treatment in it in Chester, SC thinking it may have been the gas. It wasn't. On May 31, I called Merchant's, they told me to bring the truck to the shop. The manager checked my transmission fluid and saw that it was too low (turns out two quarts to low, it holds four).

The mechanics could not find a leak anywhere and then asked me if I had just gotten a new radiator(without me saying anything). I responded, "Yes, just yesterday." I was then informed that is where my other two quarts had gone. I asked them to explain how the transmission and radiator worked together. They told me how the radiator cools the transmission fluid and when the old radiator was taken out it still had fluid in it. The fluid had not circulated out of the radiator and the mechanic(Terry) should have topped it back off.

I informed 1-800-Pep Boys on June 2 and Ms. Shirley Sharpe wanted me to give the store manager Derk Standish a chance. It took three days and he still didn't call me back. I spoke to him on June 1(before I called 1-800) He proceeded to give me the run around (Of course) and stated he wasn't going to do anything and to call the 800 number back. I need my transmission checked because it is still slipping.

I am afraid to drive my truck and they don't care because they're a company where mechanics get away with bad work! This is the second time they've done a poor job and they still don't want to be held responsible. I have documents of everything.



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