- Report: #26181
Complaint Review: Pep Boys - Brooklyn New York
-
Author Not Confirmed
Why?
Pep Boys
354-4TH AVE Brooklyn, New York, United States of America
Phone:
718-596-2833
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ex Pep Boys Employee reveals the consumer rip-off and the unscrupulous rip-off activity. PEP Boys executives should do prison time! Mistreatment of employees, too Brooklyn New York
*REBUTTAL Individual responds: Surfer
*UPDATE EX-employee responds: I know from experience
*UPDATE Employee: Pep Boys has been the best company that ive ever worked for!
*UPDATE Employee: Not in my store!
*Consumer Comment: Think twice
*UPDATE Employee: I am a pepboys employee and Pep Boys is terrible
*General Comment: you got to be kidding me
I have read several allegations about Pep Boys and I felt I really had to weigh in from the perspective of former employee. Pep Boys is a nasty company that profits from people being screwed over and lied to by their employees, management and executives. It is an organization design to make money from what the customer doesn't know; the sale of parts from the junkyard to charging for work not done.
I once worked in their parts department and actually did a lot of what went on between service and them getting junkyard parts and buying, or should I say, demanding parts from the smaller auto parts stores. Once I saw a customer request his money back for a starter. He had the receipt but the assistant manager became very nasty and cursed at the customer. The customer got so irate he smashed the housing of the starter and walked out. Then they made a big scene as they tried to copy his license plate number. It was their goal to try to force the customer to lose control so they could make it look to the police that it was the customer's entire fault. They often discussed this as their tactic from management.
If the mechanics and technicians had to work on a car again because the customer brought it back in, I have seen them urinate in the oil filler cap or the radiator. The disgusting part is that they thought they were cute. I have actually seen them pull out pieces of your sensors so it would not run 100% and joke about it with management and get approval.
I started working for them while I went for school and it's the worse experience ever. I sometimes had to get parts from the junkyards to include calipers, worn cylinder heads, pistons, and sometimes worn engines that even had small nicks on the side of the blocks. They were so incompetent they actually let a jeep Cherokee fall off the lift and the chassis was destroyed. I felt so bad for the customer I gave the customer a ride home out to the next county out of my way home.
I was hit on the head because someone did not stack tires right. I found out I had a concussion the next day. I was never given the pay for being out for 4 days. (I had to recuperate and was not able to show up 2 months after that.) The immaturity and unprofessional lack of courtesy some of the manager's show to the customers carries over to employees as well. There is no call for it because Pep Boys really takes care of them. Most of the managers drive brand new vehicles and get huge salaries with profit sharing, stock in the company and good medical benefits, which is better than what most companies give. What it really comes down to is a company policy to screw people to make money and the managers get rewarded for doing it.
They also cheat people who need rotors and drums cut. They tell customers that they are out of spec yet it's the first time the brakes were changed and there is no scoring on the drums, and they are not bad. There was another incident, this customer, a very nice person, had brakes done. Later when he was driving at 65 miles an hour, the calipers, hub, and pads came off. He slammed into a guardrail and water-filled barrels had to stop him. The company refused to pay for damages or tow truck. That happened just during the year and a half I worked for the company.
They also steal from the customer's cars. They have stolen cd's, money, and even parts off cars like stereos, loudspeaker systems, amps and just about anything else. People don't know that their cars are getting junkyard parts, which are just cleaned with engine brite and put on. They do some horrible things to cars.
If you threaten to call the cops they run into the office and hide there until you leave. When the cops show up and they make up a bunch of lies so they can look good. Most of the store managers don't know anything about cars just there for the money and benefits. I read where many employees defend what Pep Boys does to customers, but it's just because they think if they suck up they'll make more money. It's all about money. I hope someone with authority, who can get rid of this company, reads this. Or those who see this will boycott them or worse. Every one in the auto parts industry should black ball them because by supporting them they are partly to blame for their crimes.
Rick Brooklyn, New York
Click here to read other Rip Off Reports on PepBoys
I once worked in their parts department and actually did a lot of what went on between service and them getting junkyard parts and buying, or should I say, demanding parts from the smaller auto parts stores. Once I saw a customer request his money back for a starter. He had the receipt but the assistant manager became very nasty and cursed at the customer. The customer got so irate he smashed the housing of the starter and walked out. Then they made a big scene as they tried to copy his license plate number. It was their goal to try to force the customer to lose control so they could make it look to the police that it was the customer's entire fault. They often discussed this as their tactic from management.
If the mechanics and technicians had to work on a car again because the customer brought it back in, I have seen them urinate in the oil filler cap or the radiator. The disgusting part is that they thought they were cute. I have actually seen them pull out pieces of your sensors so it would not run 100% and joke about it with management and get approval.
I started working for them while I went for school and it's the worse experience ever. I sometimes had to get parts from the junkyards to include calipers, worn cylinder heads, pistons, and sometimes worn engines that even had small nicks on the side of the blocks. They were so incompetent they actually let a jeep Cherokee fall off the lift and the chassis was destroyed. I felt so bad for the customer I gave the customer a ride home out to the next county out of my way home.
I was hit on the head because someone did not stack tires right. I found out I had a concussion the next day. I was never given the pay for being out for 4 days. (I had to recuperate and was not able to show up 2 months after that.) The immaturity and unprofessional lack of courtesy some of the manager's show to the customers carries over to employees as well. There is no call for it because Pep Boys really takes care of them. Most of the managers drive brand new vehicles and get huge salaries with profit sharing, stock in the company and good medical benefits, which is better than what most companies give. What it really comes down to is a company policy to screw people to make money and the managers get rewarded for doing it.
They also cheat people who need rotors and drums cut. They tell customers that they are out of spec yet it's the first time the brakes were changed and there is no scoring on the drums, and they are not bad. There was another incident, this customer, a very nice person, had brakes done. Later when he was driving at 65 miles an hour, the calipers, hub, and pads came off. He slammed into a guardrail and water-filled barrels had to stop him. The company refused to pay for damages or tow truck. That happened just during the year and a half I worked for the company.
They also steal from the customer's cars. They have stolen cd's, money, and even parts off cars like stereos, loudspeaker systems, amps and just about anything else. People don't know that their cars are getting junkyard parts, which are just cleaned with engine brite and put on. They do some horrible things to cars.
If you threaten to call the cops they run into the office and hide there until you leave. When the cops show up and they make up a bunch of lies so they can look good. Most of the store managers don't know anything about cars just there for the money and benefits. I read where many employees defend what Pep Boys does to customers, but it's just because they think if they suck up they'll make more money. It's all about money. I hope someone with authority, who can get rid of this company, reads this. Or those who see this will boycott them or worse. Every one in the auto parts industry should black ball them because by supporting them they are partly to blame for their crimes.
Rick Brooklyn, New York
Click here to read other Rip Off Reports on PepBoys
7 Updates & Rebuttals
Coulditbe
PATCHOGUE,New York,
U.S.A.
you got to be kidding me
#2General Comment
Sat, September 03, 2011
I have had nothing but great things to say about my pepboys , I go to a store in long island , its a littel five bay building with people i can trust . they have never given me a reason to go anywhere else . great people , great service everytime
Pepboys EmployeePA
Reading,Pennsylvania,
United States of America
I am a pepboys employee and Pep Boys is terrible
#3UPDATE Employee
Thu, March 10, 2011
Pep boys does hire highschools are you kidding me half of the mechanics don't have there ASE certs, and every single one even the few with there ASE certs do Tow and go, yeah thats right Tow AND GO alignments, I really hope pep boys gets sued soon. Pennsylvania Pep Boys Employee store 15
Kayla
Waco,Texas,
United States of America
Think twice
#4Consumer Comment
Wed, October 13, 2010
I WAS a one time customer at pep-boys. I took it back to have them fix what they screwed up, and advise everyone to take their car somewhere else. That happened about a month ago, and I am just thankful that so far my car is running just fine. I had it evaluated by REAL mechanics after pep-boys incident.
The "customer service staff" is inattentive, and really does not seem to care about the customers at all. The corporate hotline is a joke. The manager, at least the one here had no idea what she was talking about, not to mention lying to my face.
If you read all the ripoff reports on them, you can't deny that something is seriously wrong with this company. I looked up many other major repair shops and no one else has 347 complaints. Keep up the good work pep boys.
Just while I was in there, I was standing in line with 2 other, both also women with the same problem. They try to screw women over because they think we won't notice...and This article just reinforces my point. It's a crooked place.
Moral of the story, Think twice, and take your car somewhere else.
pep1045
United States of AmericaNot in my store!
#5UPDATE Employee
Fri, May 28, 2010
The store where I work has fully experienced and qualified mechanics, no
"teenagers just out of school" every one with at least 10 years experience,
the service manager and the assistant service manager are also both fully
qualified mechanics, and our store runs our focus on absolutely the best
service for the customer. There has never been or will ever be ANY stealing
from customers vehicles, and as for vehicles returning to us for warranty
work, they are always taken with the utmost care and consideration, nothing
less will suffice. If any of the activity reported in Brooklyn was occurring at
the store I work at, the individuals involved would be terminated immediately. No question.
-->
I am utterly shocked at this statement, and this certainly
should not be believed for all of pep boys.
The store where I work has fully experienced and qualified mechanics, no
"teenagers just out of school" every one with at least 10 years experience,
the service manager and the assistant service manager are also both fully
qualified mechanics, and our store runs our focus on absolutely the best
service for the customer. There has never been or will ever be ANY stealing
from customers vehicles, and as for vehicles returning to us for warranty
work, they are always taken with the utmost care and consideration, nothing
less will suffice. If any of the activity reported in Brooklyn was occurring at
the store I work at, the individuals involved would be terminated immediately. No question.
Samantha
Austin,Texas,
U.S.A.
Pep Boys has been the best company that ive ever worked for!
#6UPDATE Employee
Sun, December 22, 2002
Ive been with Pep Boys 749 in Austin Texas for about two months now. We make our abosolute best efforts to maintain good customer care and quality in the work that we do for our customers. I myself stand 8 hours a day trying my hardest to respond courtiously to EVERY customers needs. as do my fellow employees...Things that may or may not happen in Brooklyn NY are no refelection of the company by any means. Pep Boys stands firmly for YOU the consumer and care owner. and we strive daily to carry the best products and provide the best service in both parts and service. and just to mention, my store manager drives a 92 Nissan Sentra ( not to glamourous) assistant manager drives a 97 Chrystler Seabring, and the second assistant a 89 Honda Prelude. the benefits I admit are great, the pay is livable. And another thing just to mention, this year our store voted to take our $150 company budget to have a store Christmas party and buy $150 worth of TOYS FOR TOTS. Now before you rip apart our company, we havent been in buisness for over 75 years being crooks and jerks. its PEP BOYS ! WE'RE CAR PEOPLE.
Gabriel
Nassau,New York,
I know from experience
#7UPDATE EX-employee responds
Sun, August 18, 2002
I know from a years experience in the auto parts industry what went on. Pep boys is certainly known for doing alot of nasty things in the area. I have read some of the reports and it is not unheard of to hear the atrocities this company commits on peoples cars and damages done as well. So Rick is right though I have shopped for chemicals at pep boys and their customer service is totally unprofessional most of the people don't know how to handle or how to treat customers. If what this person says is true some 1 needs to audit them or investigate furtherbefore something happens.
Tammy
denver,Colorado,
Surfer
#8REBUTTAL Individual responds
Fri, August 16, 2002
You must have been hit in the head with the biggest tire that Pep Boys sells!!! That accounts for the brain damage you have occured!!! or you have a major beef with Pep Boys!!! be a man and tell everyone why you have made these claims!!! Or file a complaint with the AG office!
