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  • Report:  #1266336

Complaint Review: Peoples Home Equity - KNOXVILLE Tennessee

Reported By:
King - KNOXVILLE, Tennessee, USA
Submitted:
Updated:

Peoples Home Equity
219 Gill St KNOXVILLE, 37701 Tennessee, USA
Phone:
(865) 233-4871
Web:
http://www.peopleshomeequity.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

After getting mines and my mother credit in good standings,we both decided to try and purchase our first home.So after shopping around for real estate agents,we came across Realty Executives Associates and the agent name is Yvonnca Landes.I emailed her office and received an email back from her daugher Adrienne letting me know that she received my message and will give me a call the next day.

Once I did speak with adrinne, I explained to her mines and my mother situation concering our income and wanted to know if our income would be a problem because I didn't want to waste no ones time,adrinne assured me, there would not be a problem and that she her mother had a great team that is so good and can get us into a home and bla bla bla!!!

Adrinne told me that she is sending over the application to get started, so I told her that my mother don't recive that much income and would that be a problem before we get started, she said it would not be a problem.When I did receive the email with the attached application, I notice it wasn't a section for my mother information,I filled out the application and submitted it.

I received an text from her letting me know that she had turned my application over to the mortgage company. I text her back and I asked what about my mother being on the application.She seemed so suprised and said, oh...you want your mother as a co-applicant and I told her yes,that's what I explained to you when we first spoke over the phone.

She said I will email you another application so you can add your mother.After I sent the application back by email, she sent me a email telling me to get ready to go look for some houses and asked me what type of house we are looking for, so I told her and she said that I should be hearing something back from the mortgage.

After not hearing anything back in a day are so, I text adrinne back letting her know I still have not heard anything from no one about the load process. An hour later, I received a call from the office of Peoples Home Equity,asking me if I had a few minutes to talk.I told this lady that I was driving and could I give her a call back in fifteen minutes and she said sure.

When I called her back, she said that,she had a few questions for me and to setup an appointment to come in.She asked us again about our income and how was our credit and the last time I pulled our credit.I told her that we have already worked on our credit and as far as we know that,our credit is in good standings.So I asked her also, did she see any problems concerning our income and she also said NO, that their load officer is so good,that he will get us approved.

She asked me to bring our driver licenses,bank statements for the past two months,income verification and for me to bring a CPA letter showing that I own a business.So I printed out all the forms needed.

Here we go,went to our appointment that I found out were further then we expected.Once we walked into the office, we heard this man talking real LOUD!!! after waiting a few minutes, walks out the loud man who name is "LOREN RIDDICK"

He asked us to come back into his office.This is where it gets crazy. He asked my mother could he call her by her first name and not Miss or Mrs, whiich I thought was very rude. He went on to say his mother worked for bla bla years and his father worked for bal bla years and that he is about "MONEY" and he didn't want to waste our time nor his.After he added up our income, he said he we had two ways we can go with this and one of them were he could find a 50K or other option 80k and if we wanted a much nicer house,I would have to be in business 2 years,I need to take my truck out of my name,my 72 retired,disable mother need to go back to work,he didn't care about our good credit,he wanted to know how much money I had in my bank account and savings.This was the WORST experience ever.DON'T USE THESE GUYS IN-LESS YOU HAVE LOTS OF MONEY.LIKE HE SAID,HE LIKE TO MAKE BIG MONEY!!! 

THE LOREN RIDDICK TEAM - dba United Capital Lending

Peoples Home Equity

Yvonnca Landes, Realty Executives Associates/Adrienne - DON'T GO TO THESE GIYS,THEY WILL LEAD YOU TO HELL!!!



1 Updates & Rebuttals

Yvonnca Landes- The Landes Team

Knoxville,
Tennessee,
USA
BEING A BLESSING TO OTHERS!!

#2REBUTTAL Individual responds

Thu, September 01, 2016

Hi my name is Yvonnca Landes with Realty Executives Associates and would like to explain my role and my offices role in this complaint. First, let me say that we were blessed to have you contact us for your buying needs and second I AM SORRY FOR WHAT YOU WENT THROUGH WITH THE MORTGAGE COMPANY. Sir, you are a business owner and you can understand that when someone gives a recommendation it is only from past experience from the company's performance. I was not at the meeting with you and Mr. Riddick so I can only speak on my office. We pride ourselves in doing a wonderful job for all clients and don't like when someone is upset with our services, but that is not the case here. We recommended a company and we always tell the person to do their on research on who they would like to handle their mortgage. By recommending someone is not a sign that we did something wrong but by what you are saying in your complaint it can look like we did. You own a company and we always try to send you business as well and give your number out to be a blessing to your business but I can't be held responsible for your action at your company and I can't be at any other company as well. I never knew there was a problem until I saw this because I would have been right on it. I know that you are upset with the way you was treated so I will say I am sorry for your wasted time and I hope that you will not hold me or my team responsible for a meeting that I was not at or apart of. I will still refer people to your business because I know I can always be a blessing to others every step of the way. Have a good day and speak much blessing over you and your busines as we both are small businesses that are trying to make a difference in this world we live in.

 

Yvonnca Landes- The Landes Team

Realty Executives Associates

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