I have tried to cancel my account for the past 3 months.
i have been with People PC /Earthling for 8 yyears I was finally abltogether get a response when my credit card cancelled.
i spoke with one of their fine staff in India who told me I had to pay for the monthe the credit card cancelled. I advised h of my attempts to cancell he could not concede .
now I get a call every Sunday furring church to collect the 14.95 I all edgedly owe.
You can't call them..... You get India
there is no e-mail address and the live chat is hopeless...
good luck