- Report: #1459026
Complaint Review: PayPal - San Jose California
Reported By:
Charles -
Seattle, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
PayPal
2211 North 1st Street San Jose, 95131 California, United States
Phone:
(402) 935-2050
Web:
https://www.paypal.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PayPal PayPal, Inc. PayPal Holdings, Inc. PayPal is Making it Impossible to Withdraw my Funds San Jose California
Back in December of last year, I sold 2 items for $745 each on eBay and accepted the payment via PayPal. PayPal limited my account and requested an insane amount of documents immediately after receiving the money. Which were provided and I was later told that because they were unable to verify some of the documents and also due to "risk factors" my funds would be held for 180 days. Decision final. No appeals possible, was just told it's a done deal.
Fast forward over 9 months later I STILL can't withdraw the money. I'm locked out of my account for some reason. I made multiple calls to PayPal each with 2+ hour hold times and in the end just kept getting told the system wasn't allowing them to fix the issue. I submitted a BBB complaint against PayPal and was told they want an insane amount of documents (again) before releasing the money.
They also denied ever requesting, receiving or rejecting any documents previously. They asked for the documents to be sent to [email protected] which seems to be an unmonitored email as I've sent multiple emails to this address about my issue and never received a response. So even if documents are sent there and they would accept them (not likely since they already rejected them once) I still wouldn't receive any assistance because they never respond.
They also insist they need "business supplier invoices" even though these are personal items so there are no business invoices. Why do they even need these documents anyway after the money has already been held for over 180 days? They claim they need to "complete a review of my account" but I see no reason why documents are necessary to complete this "review" or why a review of my account is necessary to return the money that I am legally entitled to. Just seems like some runaround so they can continue illegally holding my money. Very dysfunctional customer service all around.
