- Report: #1320208
Complaint Review: Payless Car Rental of Ft. Lauderdale - Ft. Lauderdale Florida
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Payless Car Rental of Ft. Lauderdale
600 Terminal Drive, box 403 Ft. Lauderdale, 33315 Florida, USA
Phone:
5023802266
Web:
www.paylesscar.com
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Payless Car Rental of Ft. Lauderdale Broken cars and broken responses are made at Payless Car Rental Ft. Lauderdale Florida
On July 13, 2016, I rented a car from Payless Car rental at Ft. Lauderdale Airport. I was greeted at the counter, where I was told that I did not have rental insurance, although I showed it from Expedia. An additional charge was added to my contract.
i was given a Toyota Camry, and drove to my destination an hour and 45 minutes away. The car was then parked at my hotel. The next morning, the tire pressure light was on. I went to three different service stations for air. It was pulling to the right, and the light would not go off. Having to drive back, and afraid to drive the interstate with a bad tire, I called road service. They agreed to have a new vehicle towed to me. This is after wanting me to drive on a bad tire to Ft. Myers.
The new car was towed to me a few hours later. It was a Nissan Versa. After spending several hours and missing dinner Reservations. I decided to get takeout, and drove literally three blocks. The car stalled while driving in the middle of an intersection. I almost got hit by several vehicles. I got it started, and went immediately back to the hotel.
i began calling the Ft. Lauderdale location, as well as Ft. Myers. The manager promised to take care of the problem. I was promised a callback. I had to call several times, and was left on hold for 40 minutes plus, each time. It is saved on my cell phone. No answer or callback.
I called Ct. Myers, and the person was very nice. He claimed he did get a call from the manager, but was waiting for approval. This was half hour before he closed. They then did not answer either. I had to leave at 3 am for my flight.
i again called roadside customer assistance, and got a representative who also tried calling, but was left on hold. He spoke to his supervisor, who agreed after several hours to have the nissan towed back to storage, and I should take a taxi to ft Lauderdale from Naples. I was promised to be reimbursed when I got to Philadelphia, which was 221.00.
I got home, and they said we are a franchise, and cannot reimburse. I called Payless again, and am still waiting for a response, two weeks later. I am very disappointed.
