Complaint Review: Parkiway Authority LLC - Springville Utah

I pulled into the Walmart parkinglot around 8:55am, and walked to McDonalds which shares a parking lot with Walmart. I ate my breakfast, and then walked to Walmart to do my shopping. When I came out to my vehicle I found an orange paper on my window, and a boot on my tire. The reason listed on the notice was that I was not a current customer, odd as I had just spent money in both businesses utilizing the parking lot.

I removed the notice from my car and went into Walmart and asked to speak with a manager. I was given handed off from manager to manager until finally an assistant manager AJ called the Asset Manager Cody who proceeded to tell me that it was not Walmarts problem because the booting company was a private contractor. I showed him my reciept that totaled $136, and the time stamp on the reciept which was 30 minutes after the timestamp on the boot notice. The asset manager still insisted that it was not his problem, despite me arguing that the towing company was working under the authority of Walmart, and I was booted for not being a customer when infact I was inside their store when the booting occured. He still insisted that there was nothing he could do.

Because the Walmart personel were unwilling to assist me I decided to go out to my car and work with the booting company. On my way out to my vehicle I was confronted by two individuals, Chris Dallies, who claimed to be the owner of the company, and his cohort who refused to give his name. They approached with a threatening attitude, and told me that they would only remove the boot once I paid $80 in cash. I told them that I did not have cash on me, and the sidekick said "We take credit cards also." I showed them my reciept, and asked that they remove the boot from my vehicle, but they became more agressive and threatening, and insisted that I needed to pay them before they would consider unbooting my vehicle. I must admit that I became angry and returned their language to them.

I realized that I was becoming too angry to talk with them, so I walked to my vehicle and started making calls until I was connected with the General Manager of the Orem Walmart. I explained the situation to him, and he said that it was becoming a problem with that company. He said he would call the owner of Parkway Authority, Chris, and tell him to take the boot off my vehicle. 

Chris and his companion waited for over an hour after the call before they would remove the boot from my tire, and tried to intimidate me by walking around my vehicle holding their phones up as though they were recording me, and making threatening suggestions telling me that they have my information and know where I live. After nearly an hour of this I called the manager again and asked if he had spoken with Chris, he was surprised that the boot had not been removed, and said that he would call them again. It was obvious when the call came through because they were both clearly upset, but the lackey did come over and take the boot off, while threatening me that he had my information, and knew how to find me.

I should have contacted the police, but I was too angry to think about that until I was driving away.