• Report:  #1487

Complaint Review: Paradise Fabric & Costume Co. - Phoenix Arizona

Reported By:
- Phoenix, AZ,

Paradise Fabric & Costume Co.
1500 N. Cave Creek Rd. Phoenix, Arizona, U.S.A.
602-277-8099 w
Tell us has your experience with this business or person been good? What's this?
On Feb 26th 2000 I rented a Mardi Gras costume for $40 plus $100.00 cash deposit.That was Saturday. She (Judee Collins), the owner told me to come back in two hours for her to press my Jester costume. I picked it up around 5pm.

Later at home, putting it on I noticed grease stains (spots) on the chest area. I tried to call but she was gone at 6:30 pm. No big deal, they were not going to be very noticeable anyway. She said she's closed Sun and Mon to return on Tues.

I told her I get off work around 5:30 and should be able to get ther by 6pm. She said to call and she would wait. I forgot to take the costume to work with me.Igot home at 6:05 and called but there was no answer only the answer machine so i hung up without replying to any prompts as i figured she's gone. Wednesday i returned it and told her of a good time, Great costume, also of the grease stains.

I offered to bring in some degreaser i had in my car that works real well,but she declined. I told her i called last night to tell her i got home late and called. She said she was there and that i should have pressed 10 on the prompts. She then gave me back $80.00 and told me there is a $20.00 late fee. Itold her that was rediculous and bad busines. She said she could have charged me a whole day, it's in the contract. I never got a contract anyway, it was all on a person to person basis. She also inferred at this point that possibly the stains were made by me.

I don't even think nshe really ironed it as it was a silky fabric.I also said that she wasnt going to rent it out this day anyway and that ther was no lost income. I told her that's not a way to treat customers and expect return business. I told her i was going to tell everyone i se about her business practices. I left in a ripped off state of mind. Then i remembered cutting out your newspaper article and saving it as it might come in handy some day.

I realize that $20.00 isn't much but it's the point that i feel she took me and had negative intentions anyway. Tha's not the way to treat new customer's and do good business and spread good word about the way you conduct business.

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