- Report: #169622
Complaint Review: Page Computer - Los Angeles California
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Page Computer
4665 Melrose Ave., Los Angeles, 90029-3342 California, U.S.A.
Phone:
323-665-7777
Web:
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Page Computer False Advertisement and Unathorized Charges Los Angeles California *EDitor's Suggestions on how to get your money back into your bank account!
When I received a Playstation Portable (PSP) "BUNDLE" from PAGE COMPUTER.COM, the product received was not what was advertised in their web site on November 27, the day I placed the order. On November 27, the web site was advertising, in a picture and discriptions, a "BUNDLE" that included along w/ the PSP a hard case, disc covers, car charger and screen protectors. I received only the PSP w/ the regular adapters that come w/ any PSP you buy. I WAS LIED TO! I was missing items that I paid for.
I called Page Computers on December 28 at 4:20 pm AST, and after several calls I was able to talk w/ Sale Supervisor Lou Tyler. After explaining the above she informed me that "I WAS CORRECT BUT THE MANUFACTURE HAD MADE A MISTAKE IN ITS ILLUSTRATION." Page Computer ADMITTED to me their was a picture illustrating what I had mentioned above,... but it was SUBSEQUENTLY changed to what the web site shows now (after November 27). She further stated "the corporate lingo" that they were "sorry about the mistake". THAT WAS NOT ENOUGH!!! I demanded the company made a mistake and still knowningly CHARGED me for something that I had not ordered I wanted them to honor my order as it was ordered and charged on November 27. She stated that she spoke w/ management and was informed that they were not going to honor my order or my request and that on my "NEXT!?!?" order they would consider me for a discount. WOW!!! HOW A BIG COMPANY CAN JUST SMASH A LITTLE INSIGNIFICATE CONSUMOR LIKE AN ANT! WHERE IS THE GOODWILL AND HONOR. It was as if I was asking for something that was expensive.
Much to my surprise, upon my continuos protesting, I was told by Mrs. Tyler she could not do anything more about it, in other words, the problem was only mine!!!! Lastly, they did inform me that I could return the product for a refund...that meant that my 7 year old kid would be w/o a PSP and I would be out for the shipping cost...again!!! I REFUSED!!!
PAGE COMPUTER is falsely advertising their products as a PSP BUNDLE in one picture and selling you something else w/o authorization. BE WARE.
I hope that this will be posted to your web-site, and Thank You!
Roberto
Carolina
Puerto Rico
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I called Page Computers on December 28 at 4:20 pm AST, and after several calls I was able to talk w/ Sale Supervisor Lou Tyler. After explaining the above she informed me that "I WAS CORRECT BUT THE MANUFACTURE HAD MADE A MISTAKE IN ITS ILLUSTRATION." Page Computer ADMITTED to me their was a picture illustrating what I had mentioned above,... but it was SUBSEQUENTLY changed to what the web site shows now (after November 27). She further stated "the corporate lingo" that they were "sorry about the mistake". THAT WAS NOT ENOUGH!!! I demanded the company made a mistake and still knowningly CHARGED me for something that I had not ordered I wanted them to honor my order as it was ordered and charged on November 27. She stated that she spoke w/ management and was informed that they were not going to honor my order or my request and that on my "NEXT!?!?" order they would consider me for a discount. WOW!!! HOW A BIG COMPANY CAN JUST SMASH A LITTLE INSIGNIFICATE CONSUMOR LIKE AN ANT! WHERE IS THE GOODWILL AND HONOR. It was as if I was asking for something that was expensive.
Much to my surprise, upon my continuos protesting, I was told by Mrs. Tyler she could not do anything more about it, in other words, the problem was only mine!!!! Lastly, they did inform me that I could return the product for a refund...that meant that my 7 year old kid would be w/o a PSP and I would be out for the shipping cost...again!!! I REFUSED!!!
PAGE COMPUTER is falsely advertising their products as a PSP BUNDLE in one picture and selling you something else w/o authorization. BE WARE.
I hope that this will be posted to your web-site, and Thank You!
Roberto
Carolina
Puerto Rico
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
