A person from Pacific Bell called to ask if I would buy this cordless phone with all these features and so I did. When I got the phone, I put it away until my daughter's birthday.(about 2 or three weeks) We gave it to our daughter and followed all directions and within the first week, it was not working. I called and they told me a few things to do that weren't in the manual. It didn't help, so I sent it back. I got the replacement phone and it didn't work either. I sent it back asking for my money back and they said they couldn't do that because it had been more than 30 days since the first shipping. So they sent me another phone. What am I supposed to do? Keep sending the phones back? And what happens when they stop sending replacements? I spent over $200.00 for this phone. The model is CIDCO CL980. I would like to warn people not to buy these phones from Pacific Bell, because they are not good phones and you won't be able to get your money back from Pac Bell. The phones are NOT worth the money.