- Report: #1398349
Complaint Review: Ox Car Care - Internet
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Author Confirmed
Why?
Ox Car Care
Internet, USA
Phone:
844-299-0805
Web:
http://oxcarcare.com/
Categories:
Business Rating:
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Ox Car Care Palmer's Administrative Services, Inc. Easy to commit, hard to cancel! New Jersey
I was contacted by this company several times and actually took the call one day, Big Mistake! My extended warranty had run out on my car and I was looking to pursue another warranty offer. It was extremely easy to put my policy in place, but i was very hesistant since it sounded so sketchy. I was transferred three times and at this point, they had lowered the initial payment and monthly payments to what seemed a reasonable offer to me. They continued to say "this offer will only be good today and won't be extended" and like I said, I was interested in getting a warranty. I very reluncantly gave me information and I absolutely should have known better, but I was promised a full refund if I chose to cancel. It hit me a couple of days later that I didn't want to follow through so I called to cancel. They said that I needed to follow the cancellation process listed on my policy. The representative was very rude and wouldn't explain what I needed to do, but instead continued to ask why I was cancelling.
After explaining that I didn't feel comfortable and just wanted to cancel, she spat out a bunch of statistics and got loud at me on the phone for no reason! As I tried to continue saying that I just wanted to cancel, she eventually hung up on me. What a b***h?! Reading the cancellation policy myself, I noticed that I needed to mail a certified odometer reading to the designated address. After calling back, a different representative explained that I needed to go to a mechanic to receive a certified odometer reading. To which, I asked why she needed that if I only had to give an estimate over the phone to began with. She danced around the question giving me unnecessary information. So I went to two different dealerships asking for this certified odometer reading, where I received nothing but puzzled faces from mechanics explaining that they had never heard of that before. I finally just had a mechanic print out my VIN and odometer mileage and print it on a letterhead so that I could send the company this information. I then called them back to speak with a manager of this company and once again I was transferred to the b***h of a representative answering the phone in a very condescending "customer service Manager". Where I was once again mistreated and rudely spoken to so I hung up in her face! After that, I called my credit card company and immediately requested a new card so that they can't continue to pull money from my account. Seriously, Do. Not. Answer. The. Phone. From this company! They will lie to scam you!!
1 Updates & Rebuttals
Ox Car Care
Irvine,California,
United States
improved company
#2UPDATE Employee
Tue, June 19, 2018
I am saddened by the experience you had at Ox Care, that is not how business is done. I can’t speak for 2017 as I was not involved, but can assure you as of my participation with the company I have got it cleaned up. This behavior is not tolerated at OX Car Care and measures have been taken to make sure it won’t. Ox Car Care has improved in all aspects of the company and leads with integrity and customer satisfaction. Please contact me directly at 844-299-0885 ext 667 if there is anything I can do to resolve this experience.
