- Report: #1032561
Complaint Review: Overstock.com - Stanford, Connecticut
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Overstock.com
8 Riverbend Drive, Stanford,, 06907 Connecticut, U.S.A.
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Overstock.com AKA Damark baits & switches a product, foot drags return just like pulling teeth, costs customer many hours and $ to correct Stanford Connecticut
The online picture showed a complete player. Overstock sent a player with an armband for a different model. The player was useless because I use it for athletics. When I contacted Overstock a jerky rep responded that the armband was not needed especially because the player was a great deal.
Closely following the return policy on Overstock's website, I initiated a return. For almost a month I wrote many e mails trying to get an RMA number and shipping address. Every time I wrote or filled in a web page, Overstock responded favorably with a delay of any number of days. Overstock never contacted me on its own. After the delay elapsed I would write again and overstock would delay again. This continued until just 3 days before the return deadline. Finally worried it would be late, I returned the product without an RMA to the only address I had, the Overstock corporate HQ.
I have the shipping receipts and proof that Overstock received the return, but now, overstock refused to credit my account. Uggggg. Now I had to mail copies of all my documents to my credit card bank to dispute the charge. The issue is still unresolved.
Overstock has many other online complaints against it. I thought that it was OK to order without checking because Overstock was allowed to advertise nationally on cable. Its a good idea to keep a ridiculous amount of transaction documents, and to above all use a credit card. I will get my money back, but only after having to spend $ 20 on shipping and endure hours of paperwork. Its almost like I have to re earn my money.
I hope you don't have to re earn your money and you avoid Overstock.
Rex
SPRING LK PARK, Minnesota
U.S.A.
Closely following the return policy on Overstock's website, I initiated a return. For almost a month I wrote many e mails trying to get an RMA number and shipping address. Every time I wrote or filled in a web page, Overstock responded favorably with a delay of any number of days. Overstock never contacted me on its own. After the delay elapsed I would write again and overstock would delay again. This continued until just 3 days before the return deadline. Finally worried it would be late, I returned the product without an RMA to the only address I had, the Overstock corporate HQ.
I have the shipping receipts and proof that Overstock received the return, but now, overstock refused to credit my account. Uggggg. Now I had to mail copies of all my documents to my credit card bank to dispute the charge. The issue is still unresolved.
Overstock has many other online complaints against it. I thought that it was OK to order without checking because Overstock was allowed to advertise nationally on cable. Its a good idea to keep a ridiculous amount of transaction documents, and to above all use a credit card. I will get my money back, but only after having to spend $ 20 on shipping and endure hours of paperwork. Its almost like I have to re earn my money.
I hope you don't have to re earn your money and you avoid Overstock.
Rex
SPRING LK PARK, Minnesota
U.S.A.
1 Updates & Rebuttals
Rex
SPRING LK PARK,Minnesota,
U.S.A.
COMPLAINT WAS RESOLVED, BUT......
#2Author of original report
Sun, January 16, 2005
In December I wrote a report titled: Overstock.com AKA Damark baits & switches a product, foot drags return just like pulling teeth, costs customer many hours and $ to correct Stanford Connecticut It was very difficult. The issue took almost 3 months to resolve. I sent a billing complaint to my credit card company, made dozens of e mails, and filed about 50 PDF files in 9 computer file folders that recorded everything. I learned a lot about the company. No single customer service rep deals with your issue. There is no carry through by one person, and every service rep has a different opinion. It is easy to set up separate parallel investigations. Overstock's computers are not good at sharing customer file information. Overstock's ability to resolve customer complaints is very rigid. Service reps cannot make decisions or policy variances. Management did not properly prepare customer service for the surge in orders caused by the recent advertising campaign. Management scripted their customer service reps to obscure the truth about why the policies exist and why they can't do anything. The favorite is to blame the policy on an outside subcontractor. I don't think there are any systematic policies to rip off customers. Overstock customer service is just disorganized and mostly ineffective despite the best efforts of it's employees. To Overstocks credit, the issue is now resolved and my money has been returned.
