- Report: #1027187
Complaint Review: Overstock.com - Internet Internet
Reported By:
gittsov -
Plymouth, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Overstock.com
Internet, Internet, United States of America
Phone:
Web:
http://www.overstock.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Overstock.com Refused to cancel the purchase within minutes after the transaction , Internet
"I have purchased chairs yesterday (Sunday at 9 PM). Minutes later realized that the color
is wrong and tried to change it. After "chatting" with someone for 10-15
minutes was disconnected from the "chat". Tried emailing and "chatting" again.. Received very prompt response: "Thank you for contacting Overstock.com Customer Care. You will be contacted with further information within 24 hours."
Today (less then 15 hours later) was informed that everything is shipped.
What an absurd situation! The company has 24 hours customer service (via"chat") but don't provide it."
is wrong and tried to change it. After "chatting" with someone for 10-15
minutes was disconnected from the "chat". Tried emailing and "chatting" again.. Received very prompt response: "Thank you for contacting Overstock.com Customer Care. You will be contacted with further information within 24 hours."
Today (less then 15 hours later) was informed that everything is shipped.
What an absurd situation! The company has 24 hours customer service (via"chat") but don't provide it."
