- Report: #1147170
Complaint Review: Overstock.com - Internet
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Overstock.com
Internet, USA
Web:
www.overstock.com
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Overstock.com Overstock Deceptive Advertising, fraudulent marketing Utah -Internet
Overstock.com Marketing fraud
Ordered Mothers day gift based on Overstocks guaranteed delivery. Their marketing showed an online calender with dates indicating delivery for Mothers day. Once my order was placed and confirmed the shipping details listed the Monday after Mothers day for delivery. Used online chat and agent agreed item was guaranteed for mothers day delivery.
Except from their world class customer service chat :(
Baker: Hi, my name is Baker. How may I help you?
Me: I ordered an item that said it would be here for mothers day. the Fedex site states delivery on Monday Please help
Baker: I'll be glad to check and help you today with your order.
ME: your site said the item would be here for mothers day. with special tag on item
Baker: Yes, I checked and see that this item is guranteed for delivery by mother's day.
Baker: Since this item is guaranteed for delivery by mother's day you should receive the item by end of tomorrow.
ME: can u confirm delivery Fexex tracking states Monday Baker: Yes, I see that.
Me: Cant wait till Monday
Baker: Please wait until end of tomorrow, I'll personally follow up on this as well.
Needless to say after two more phone calls the order was not delivered by Mothers day and send back. After three additional emails there was no acknowledgement of the guarantee nor any effort to correct their marketing and lack of service. After doing some research this looks like another example of their dishonest marketing campaigns to boost sales with no concern for their customers
Last time I ever order from them too many other options.
1 Updates & Rebuttals
Overstock.com
salt lake city,Utah,
I am so sorry for your experience
#2UPDATE Employee
Fri, May 16, 2014
Hello,
I am terribly sorry for the inconvenience you experienced. I would like to further assist with the situation, but am having a difficult time locating your account. Can you please email me your order number to [email protected]
I look forward to hearing from you soon, so I may further assist you.
Ashley A.
