- Report: #123605
Complaint Review: Overstock - Salt Lake City Utah
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Overstock
6322 South 3000 East, Suite 100 Salt Lake City, 84121 Utah, U.S.A.
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Overstock ripoff dishonest, deceptive Salt Lake City Utah
I ordered a new camera and was sent a refurbished one. I had printed out my online transaction from start to finish, so I knew that nowhere did it say refurbished at the time of my purchase. After many frustrating calls to overstock.com and after speaking to several representatives, did a supervisor finally tell me I would get a full refund, free shipping and would not be charged restocking fees. I asked for this (full refund, no restocking fees) in writing so that I would not have trouble once the camera was returned. I received an email from overstock stating that I would not be responsible for the restocking fee on the returned camera.
Camera is returned and I am charged the $50 restocking fee. Spent lots of time on the phone with these people trying to get them to honor their verbal and written word. I got absolutely nowhere. All they kept saying was it is in the hands of the warehouse. Well, then, I ask, why wasn't I told this and why wasn't it stipulated in my email? Sorry you were misled they kept saying. I was more then misled, I was blatantly lied to. The company falsely advertised something, and then promises me verbally and in writing that I would not have to pay the restocking fee on the returned item. Yet, they still charged me and refuse to honor their word. Extremely dishonest company.
Angela
Windsor, Connecticut
U.S.A.
Camera is returned and I am charged the $50 restocking fee. Spent lots of time on the phone with these people trying to get them to honor their verbal and written word. I got absolutely nowhere. All they kept saying was it is in the hands of the warehouse. Well, then, I ask, why wasn't I told this and why wasn't it stipulated in my email? Sorry you were misled they kept saying. I was more then misled, I was blatantly lied to. The company falsely advertised something, and then promises me verbally and in writing that I would not have to pay the restocking fee on the returned item. Yet, they still charged me and refuse to honor their word. Extremely dishonest company.
Angela
Windsor, Connecticut
U.S.A.
