- Report: #1333826
Complaint Review: Overnight Prints - Nationwide
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Author Confirmed
Why?
Overnight Prints
Nationwide, USA
Web:
www.overnightprints.com
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Overnight Prints FarHeap Solutions Delayed Order Until Useless & Won't Refund Las Vegas Nevada
We have used this company for over a year and spent thousands with them. Until the last few months, their service was decent. Now, however, they have fallen off the precipice. We placed our most recent order on Sept. 21st and were promised a Sept. 30 delivery date. These were post cards advertising a customer/prospect workshop. As of October 10, we still had not received the cards, so we contacted the company. After multiple tries, we finally received a response that the order was "lost in production", whatever that means. They promised a reprint and that the order would be delivered on October 14th. Needless to say, we did not receive it. We received a form email on Monday night, Oct. 17, stating that the order had been delayed and was now shipping.
Given the length of the delay and the fact that our event is next week, we now have no use for the postcards. The order was placed nearly a month ago. We respectfully requested a refund of the $260 we were charged for the order. They simply would not respond at all. They could not be reached by phone, online website chat feature or email to discuss it. They finally responded/contacted us after we filed a negative review on Yelp. They continue to promise that they will have a supervisor contact us, but that has not occurred. Further, another of their reps has now told us they are willing to refund $18 - basically the difference in the shipping cost they incurred for having to send it overnight, as opposed to doing it right the first time.
After reading the reviews of this company of late, along with the reports on this site, I now understand. We print a large run of postcards on an almost monthly bases, so this has been a steady income stream for them. However, we will not be using this company for any further business and have, instead, moved our business to Vistaprint. In fact, we have already begun placing orders with them and have solid delivery dates in hand. So far, they have lived up to everything they have promised. Their prices are a bit higher, but it's worth it to know you are actually going to get your product and get it when you need it.
If you have difficulty with this company, you can contact the owner at: [email protected]m. This is a valid email address as of today.
