- Report: #1123135
Complaint Review: Outbound Engine - Austin Texas
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Author Not Confirmed
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Outbound Engine
200 E. 6th St. # 205 Austin TX 78701 Austin, Texas, USA
Phone:
512) 782-9983
Web:
www.outboundengine.com
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Outbound Engine Liars and scammers...DO NOT USE! Austin Texas
Upon receiving a sales call from Todd about boosting my email and social media marketing, which I feel I needed at the time, he had a great sales pitch and I fell for it hook, line and sinker. After I made the initial down payment, I realized I didn't want their services. When I called to cancel it, I was transferred to Heather who told me that I signed a 12 month contract and agreed to pay 50% of the annual bill if I chose to cancel. I asked her to show me where I agreed to those terms and I'd be happy to pay it as I was certain I didn't sign anything agreeing to that.
A couple minutes later, we received an email from Heather with what appeared to be a freshly typed "agreement" in the body of her email. ( it could have been copied and pasted, or typed fresh, who knows). The terms were ridiculous. One of them I thought was funny stated that they could charge you up to 10% more per month at their sole discretion. The important part of this is that she was unable to provide me anything I agreed to, just kept resending me the same thing alledging that I agreed to it.
I was forced to cancel my debit card to avoid any future withdraws from my account. I chalked up my downpayment to a lesson learned as I'm sure I will never get it back.
2 Updates & Rebuttals
Lisa K
Virginia,Did your conversation help
#2Consumer Comment
Mon, March 24, 2014
I'm having the same problems. I just wrote my rip off report - did you call the customer service rep that responded. What was the outcome? I would be interested to know.
Lisa K
cynthia
Austin,Texas,
Can we talk?
#3UPDATE Employee
Mon, February 24, 2014
I'm Cynthia Balusek, OutboundEngine's Director of Client Success. I'm sorry to hear about your experience with OutboundEngine. If you have a few moments, I would like to talk to you. You can reach me at [email protected] or (512) 774-6235.
