- Report: #1281660
Complaint Review: Outbound Engine - Austin Texas
Reported By:
Enraged Entrepreneur -
Suwanee, Georgia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Outbound Engine
504 Lavaca Street Austin, 78701 Texas, USA
Phone:
800-562-7315
Web:
www.outboundengine.com
Categories:
Business Rating:
(0)
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Outbound Engine Refuses Cancellation and Hostile to Clients Austin Texas
Please read carefully before agreeing to work with this company and most of all DO NOT give them any billing or credit card information.
Of all the advertising vehicles that I have used to generate business, Outbound Engine, is by far the most expensive and least effective means of advertising EVER! While the overall concept of posting to social media and monthly newsletters are touted by the leading experts in real estate as a "must do" to complete your on-line presence, Outbound Engine is NOT the way to accomplish this. There are far more effective and less expense services out there. In fact I have found a few that will help you post to social media at no cost to you.
After several months of trying Outbound Engines services, I found that they did absolutely nothing to retain or stimulate business. They even ran a quarterly campaign offering a $500 Visa gift card if someone posted a review. Not one taker. The reviews they posted on my behalf came from Zillow and my clients posted these reviews based on their experience with me. I did not ask for a single review and I never paid for one. So offering $500 was ineffective. Basically, Outbound Engine couldn't PAY someone to write a review. In addition, their self-reported metrics is proof positive that the service does not work. In fact, when I called to inquire about this they told me that I was doing well! I asked them, "Compared to what, your other poorly performing accounts?! This service really is a waste of money.
Here's the thing, after giving the service some time to see if the metrics would improve and careful review, I called them to cancel. They informed me when I started the service that there would be no repercussions if I decided to cancel. After caring for a sick relative for 2 months and a month of personal illness, I was forced to look at my expenses. This service had to go. I simply could not afford it especially since it did not drive business. I emailed them, followed all of their steps for cancellation and was immediatly contacted by this insanely hostile individual named Brittany who basically screamed at me and told me that I was NOT going to cancel and that I "needed" the service in order to remain successful in my business. I told that I could not afford it and that their service did not work and she continued to scream at me. I asked to speak with a supervisor and she left the line for breif moment only to come back and offer me a "deal" for free service for a few months. I declined and emailed support again to inform them that I don't want the service. However, once quick to respond ,the support desk has stopped responding altogether.
WARNING: This service is not going to give you any additional business. It is far too expensive for what they offer. Believe me there are far more effective and less expensive (free) ways to get more business. Don't work with this company. You will be sorely disappointed and abused when you try to cancel. You have been warned.
