Complaint Review: OTR Leasing - Pleasant Valley Missouri

 OTR leasing are like any other truck dealership in America. They talk real good initially to get you to buy the truck. You have access to any one of them soon as you pick up the phone and dial a number before you purchase the truck. Once you have the truck and signed all documents, forget about being able to reach anyone on the phone! The issue I have is with a company associated with them which is called Driver Road services/ North American Van Lines. This is the company OTR uses for your maintenance escrow! Driver Road Services provides the worst service I have ever seen from any company. So this is how it works you need a repair done you have to contact driver road services! OTR deduct the money that supposedly goes into your maintenance escrow but driver road services are in charge of Distributing your funds. So they charge you $200 weekly for maintenance escrow that should be available to you, well it never is! Anytime I need a repair done my balance is never correct and I've had my truck since 2016 So you would think it's been 3 weeks since I've had a repair done I've made three payments my balance should at least reflect the previous three weeks of $200 which would equal $600 well that's never the case! Everytime I check my maintenance balance the account is never right 3 weeks ago I was told I had a little over $1,300 in my escrow. In three weeks not one dime from the last three payments of $200 per week is reflected in my maintenance balance! Not to mention driver roll services charges you to spend your money! That's right!!! You are forced to sign up for they services and they charge you for it! So, they are in control of your money they don't send you know report you get no receipt get no updated account balance,your repairs, nothing!

If you don't contact them you would never know what's going on in your maintenance account! I tried to monitor it the best way I can by calling and getting a maintenance account balance! Which is never right! I swear on my life in over a year every time I have called about my maintenance account the funds are never accurate! So then, I'm forced to call OTR to complain about my maintenance escrow! OTR with tell me, "oh you should have this amount in there", but once I call that amount is not in there! I can understand if the balance doesn't reflect a true statement if I was in between repairs! So giving them the benefit of the doubt that maybe a invoice has not been closed out yet that may be the reason my balance is not correct! Well that theory and scenario is blown out the water because for example prior to me checking my balance I have not had any work done in over a month so before I get work done I call to get a balance! I may even wait two to three weeks before I get work done because I'm thinking three weeks that $600 that should be added onto my total but it's never there! The Reps or coordinators as they call them at driver Road services or the most unprofessional and unorganized group of people I have ever seen on any level! Professionalism doesn't exist in that office! From the start of my report you would think that my problem would be more with driver road services and to a certain degree it is but I don't have a truck with driver road services and they are not the one who deduct $200 per week out my bank account! OTR deduct the money from my bank account and once I call Driver Road services to complain I'm always referred back to OTR! Which is completely understood as though my truck comes from OTR and OTR is the company that deducts the money!

To add insult to injury once you need a repair done you have to call Driver Road services to set it up. You give them the shop location and the type of repair that is being done. In return they call the shop and authorize it! The process sounds pretty simple but it doesn't matter which day of the week you call to set up the service is going to take driver road services hours to call and authorize the repair to be done! So the only authorized shop to do the repair then once the repair is done it takes hours for them to pay the shop! Therefore if you are in between Alo and me any type of repair you're going to be stuck waiting hours on Driver Road Services crappy process or end up paying out of pocket! The Accountant at OTR which is Tina, has the worst attitude and snappy tone and is the epitome of someone that is in the wrong profession! She's in charge of resolving these issues but doesn't have a clue about nothing! And will tell you one thing and if that doesnt work, all in the same conversation she will tell you something different! Once she realize she have told two different lies in the same conversation and have talked her way into a hole she gets a nasty attitude and will hang up on you!

She doesn't explain things well she talks in circles! Even once she go review the recorded privous conversations and hear the lies that she has told you she will leave you on hold forever to come up with a whole different story to justify the lie that she just heard herself tell you! All in all, in my opinion they are running a scam with the ducting of an additional $200 per week for a bogus maintenance escrow! I've contacted a lawyer because what they are doing is Criminal! You take money out my account and I don't see it not able to spend it not able to use it and you can't even explain to me where it's at! As much money as I have invested in this truck I'm going to give it back because they are truly unprofessional! As a customer who pays over $700 a week to get treated with no respect, no courtesy no understanding of me being concerned over my money! I have purchased trucks from other companies since I have had this truck from OTR and I haven't had a third of these type of issues that I'm having with OTR! They are a true definition of a rip off company! I am asked any and everyone to look past the bells and whistles of a pretty truck and do your research!!