- Report: #483014
Complaint Review: Orkin Pest Control - WHITMAN Massachusetts
Reported By:
Just Me -
Stoughton, Massachusetts, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Orkin Pest Control
8 INDUSTRIAL WAY WHITMAN, 02382 Massachusetts, United States of America
Phone:
7814472500
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Orkin Pest Control Complete worthless service; promises refunds and doesn't actually give them. Outdated and overpriced treatments! Stoughton, Massachusetts
Orkin was an absolute disaster. We called them out to our home to treat a carpenter ant problem. They drilled holes all over the inside of our freshly painted house, in every room, and sprayed chemicals into the walls. This did nothing to stop the carpenter ants. I then researched online, and found that what they did was completely wrong; unless they actually found a nest inside of the wall, there was no point to drilling inside the house. They never even bothered to check the exterior of our house. We also found out that they had been "servicing" the previous owner of the house for FIVE YEARS and were unable to rid the home of carpenter ants. Needless to say, Orkin's treatment was useless.
We called another company who came out (and charged us over a hundred dollars LESS than Orkin) and found the primary ant nest in a tree outside of our home as well as a couple of satellite nests. The mosquito treatment that they applied did absolutely nothing either. And, to add insult to injury, they came out to our house and performed service again after we canceled.
They offered a tiny refund of one monthly service visit, but they never gave us the refund (and came back and billed us again after we asked them to never come back). Completely worthless service; the other pest control company even said that the chemicals they used to treat the carpenter ants inside of our house have been largely out of use in the pest control industry for 20 years!
2 Updates & Rebuttals
Just Me
Stoughton,Massachusetts,
USA
Orkin Offered a Refund
#2
Tue, August 25, 2009
Just to update the original report: Orkin did do the right thing and offer me a refund. I would consider this matter closed. While I was not happy with the service at all, it could have just been my local office, so I will give the company as a whole the benefit of the doubt, and thank them for refunding my money.
Martha Craft
Atlanta,Georgia,
USA
Sorry to hear of your experience
#3
Thu, August 20, 2009
I am Martha Craft, and I am the Vice President of Public Relations and Corporate Communications for Rollins, Inc. - the parent company of Orkin. I was very sorry to hear of your unsatisfactory experience with Orkin! Obviously, we could not have remained in business for more than 100 years if everyone had the experience you did.
I have notified our Division President of your posting, and he wants to get to the bottom of all of your issues right away. He would like to contact you; however, we need your name, address and phone so we can get to work. Would you please call me at 404-888-2217 and give me that information so we can work on your problem and address your refund?
I know we won't get you back as a customer, but your insights on just what went wrong will help us fix the problem. I thank you for bringing this issue forward. We don't know there's a problem unless someone like you speaks up - only then can we work to resolve it. I hope you'll contact me at the above number.
Martha
