Martha Craft
Atlanta,#2UPDATE Employee
Tue, March 16, 2010
I am Martha Craft, the vice president of public relations and corporate communications for Rollins, Inc. - the parent company of Orkin. I was sorry to read that you have had an unsatisfactory experience with your Orkin service. We strive for complete customer satisfaction, and clearly we have missed the mark in your case.
I urge you to contact the region manager who supervises the branches in your area, so he can look into your issue and work toward a satisfactory resolution. His name is Terry Groft, and you can reach him by email at [email protected] or by phone at 410-737-3145. I have already notified him of your posting, and he hopes to hear from you.
You can also contact me by email at [email protected] or by phone at 404-888-2217. I am happy to hear your complaint and help you work it out.
Best regards,
Martha Craft