- Report: #630406
Complaint Review: Orkin Pest Control - Cherry Hill New Jersey
Reported By:
Joanne -
Voorhees, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Orkin Pest Control
100 Dobbs Lane, Suite 207 Cherry Hill, 08034-1436 New Jersey, United States of America
Phone:
856-663-3888
Web:
Categories:
Business Rating:
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Orkin Pest Control Once you choose "Orkin", there is no turning back! Cherry Hill, New Jersey
I contacted Orkin to get rid of ants in 2009. After several service calls, the ants were everywhere. In April of 2010, I called Orkin to cancel thier service. The woman that I spoke with tried to change my mind. When I didn't, the conversation turned ugly.
On July 20, 2010 I came home from work to a note on my door. The note said that Orkin would be at my home for service the next day. I immediately called Orkin and told them that my account had been cancelled and no one from Orkin was permitted on my property.
They confirmed that I had called to cancel my account in April, but it was not approved? I had to speak with someone from sales who had to call me. I received a bill for $107.75 on July 31, 2010. They charged my credit card without my authorization because I didn't give them 30 days notice. My husband sent them a letter to cancel the account, but that didn't work either.
I suspect that they will bill me again because they refuse to cancel the service. We never signed a contract. I have disputed the charges with my credit card company, but who knows how that will turn out. We may have to get a warrent to keep them off our property. I got rid of the ants myself using Terro Ant products for less than $25.00. Great stuff. Stay away from Orkin. I am not alone. I have read similar complaints. This is nothing more than a scam. Who knows if they ever came to our home. We never saw them.
1 Updates & Rebuttals
Martha Craft
Atlanta,Georgia,
USA
Please contact me for help
#2UPDATE Employee
Thu, August 12, 2010
I am Martha Craft, the Vice President of Public Relations & Corporate Communications for Rollins, Inc., which is Orkin's parent company. I am sorry you had an unsatisfactory experience with your Orkin service, and I would like to help you come to a resolution.
Your satisfaction is guaranteed, and if we missed the mark, as it sounds like we did, then we owe you your money back. If you will contact me directly at 404-888-2217, I will get some information from you and escalate this to the region manager. He or she will handle your issue and work with you until you are satisfied with the resolution.
Again, I am sorry we didn't live up to your expectations.
Best regards,
Martha Craft
404-888-2217
