- Report: #1378558
Complaint Review: Origzo - Internet
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Author Not Confirmed
Why?
Origzo
Internet, USA
Web:
origzo.com
Categories:
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Origzo Origzo Inc, Origzo Technologies Pvt. Ltd., Origzo BDM, smit nebhwani Unethical business practices. Horrible support. Internet
Hired this company to develop a mobile app in 2015. After months of going over the details via Skype audio calls, emails, and chat conversations we agreed on the set features. Once we received the first version, there were many features missing. They promised to add them. The app continued to have bugs and problems. They promised to fix them. Our project manager Krunal left the company and we were left with someone who had no idea what the project was about.
Over the course of a year and a half, we have been trying to find a middleground. They requested additional payment for any of the changes although we had expected it in the first version. We agreed for additional fee just so we wouldnt delay any longer.
After being advised by several developers that we should at the very least ask for a walkthrough of the code and a proper stress test, we decided to make this request. They persistently denied our standard requests. All they wanted was to get paid for the broken app and we would have to do our own testing and review after it was completely paid for.
We offered to make the remainder of the payments using Escrow. They rejected this solution. In other words, we have to accept their terms although they did not deliver what we agreed on through verbal and electronic communication.
Thanks to Origzo, we had lost our primary opportunity for this project. In order to salvage it, we offered fair resolutions which they denied. Their communication is the worst I've experienced. Project managers seem to not understand the English language at all. They repeat themselves. They contradict themselves. They act indifferent.
Usually I wouldn't waste my time doing any of this and just move on, but this is one of those things that need to be published so others dont make the same mistake. Origzo will waste your time. Their founder Smit Nebhwani could care less about resolving any issues as he has never taken the time to directly respond. Even after dozens of emails, we only get this one project manager that does not seem to understand anything we say.
