- Report: #1229460
Complaint Review: orbitz.com - Internet
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Author Not Confirmed
Why?
orbitz.com
Internet, USA
Web:
www.orbitz.com
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orbitz.com Underhanded Bait and Switch! Internet
About 3 weeks ago I was searching for an overnight lodging near Orlando International Airport since we were flying out early the following day. As I was looking for hotels close to the airport I found a listing for The DoubleTree by Hilton, with an orbitz label on it that said : "includes up to 14 days of free parking when you book one hotel night." I thought this sounded too good to be true so I called the hotel and figured I would book direct. The hotel said that they do have a lot there and in order to get the 6 days of free parking I couldnt book direct but had to book from the website. OK, no problem, I went back to the labeled reservation, clicked on it and reserved my room.
Got to the hotel and was told that it was not valid for parking and no one knew anything about this park and fly. Today I got on orbitz website and talked to someone for 30 minutes in an online chat and was told basically orbitz will not make it right and I should call the hotel. I am tired of the run around and will eat the money for parking, but in closing with the representitive I told him that I don't do bait and switches and that I am taking my business elsewhere. I also let them know I would be letting people everywhere across the internet to take their business some place else because they are underhanded and should not be trusted.
Do yourself a favor and stay away from them!!!!!
