- Report: #1382315
Complaint Review: Opus Virtual Offices - Nationwide
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Author Not Confirmed
Why?
Opus Virtual Offices
Nationwide, USA
Web:
/www.opusvirtualoffices.com
Categories:
Business Rating:
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Opus Virtual Offices Misleading advertising, locations didn't work, very hard to use, very hard to cancel Nationwide
We had a horrible experience with Opus. They never told us that their "virtual offices" are actually mailboxes rented from different independent owners and that the customer has to contact each and every singe one of these locations separately, with a separate verification process, with a separate customer service representative, if any, at these locations, with no central control or oversight over these locations. At least 3 of the places never got back to us, never received any mail, after 2-3 attempts. In an effort to give opus another chance we didn't cancel immediately and tried resending mail to these locations THREE or more times, with each attempt failing. This continued the billing cycle further.
We found out most of these places charge 1/10th the price of what opus charges if we contact them directly. We thought going through opus they would make the process easier or something, facilitate with the scanning of documents, or have a central login where we can see documents. None of this was the case, they did not even help us contact each location, they simply give you a package with the independent locations number and you are supposed to do the rest yourself. What is the point of that?
I emailed support and they often won't get back to me unless I call. We believe the advertising is very misleading and we deserve a partial refund, and at least a full refund on the locations that didn't work at all.
Because they have no control over these locations, each one is an entirely different experience. Also, these locations rent to their competitors so when we call them they ask us which one we are from. From a customer perspective this breaks a lot of trust.
Thankfully we found many of their competitors offering the services that they actually advertise at a much lower cost. We actually thought opus was a premium service due to their cost but they actually ended up much worse. I work with a lot of different companies and to be honest I rare experience working with a business that is this bad.
2 Updates & Rebuttals
Partial refund offered
#2Author of original report
Wed, July 12, 2017
We accept the partial refund from opus as satisfactory.
Partial refund offered
#3Author of original report
Tue, July 11, 2017
They are offering a partial refund and early cancellation which is satisfactory.
