Complaint Review: OPTICSFAST - brooklyn New York

I post this review of OPTICS FAST eyewear repair service in the hopes that someone will read it and avoid my mistake.  I wish I had taken the time to read the on-line reviews of OPTICS FAST before sending them my vintage theo frames.  That's on me... Had I done so, they would not currently have my frames, have sent them to a wrong address, and refused to refund the price of those theo frames (quite expensive for those who are unaware of the brand).

I fear that my frames are lost forever, due to either total incompetence or something more sinister/criminal.  Let me explain.  Some six months ago, I sent them my vintage frames which needed some paint touch up as well as nose guards.  I was quoted a turn-around time of 1-2 weeks, when I inquired three weeks later, Becky S indicated they were almost ready and would be mailed soon. Two weeks later, after several emails I might add, she indicated that they were sent to the wrong address and the customer was being difficult and suggested I contact him directly.  Can you believe it?  She provided me with another client's home address and phone number (I won't do the same, though)! 

I responded that this was not my job but the company's and requested a refund of fees and cost of frame.  I got the following response:

You got the wrong item.

The other customer got the wrong item.

He is shipping it back and so are you.

That is how this issue is being resolved.

Again repeated emails until finally I learned why the customer who apparently has my frames was being so difficult.  They have his sunglasses and have failed to produce them, so he's using my frames for what little leverage he can get.  The email thread is below:

I don't want the glasses I have no use for them but I am not going  to send anything back until I get what I paid for so please do not send me any more emails until I bet a shipping confirmation we have nothing to talk about good day. 

Please read the on-line reviews.  OPTICS FAST has been called rude, incompetent, disingenuous, surly, a complete fraud, sarcastic, intentionally ripping people off, inept, awful, wretched, nasty, a SCAM, ridiculous, a headache, classic bait and switch, crooked, despicable, sketchy.... I could fill the page with their "accolades."  Apparently, they even offer payment for positive reviews.  Go figure?!

You should avoid this vendor at all costs!  I wish I had.  Six months have now passed since I sent them the frames they promised would take only 1-2 weeks to be returned, repaired.  Had I listened, at least, I'd have my unrepaired frames; that's more than I can show now after having spent $200 for my theo frames and entrusted them to OPTICS FAST.  I have phoned, emailed, tried anything to get some action on their part; they now block my calls and refuse to answer my emails.

I have taken my issue to the NY Attorney General, Better Business Bureau and on-line review posting boards.  Please do yourself a favor, or... YOU TOO WILL BE CHEATED!