- Report: #769093
Complaint Review: OnSale.com - Internet
Reported By:
Mike -
Philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
OnSale.com
Internet, United States of America
Phone:
1-888-760-0300
Web:
http://www.onsale.com
Categories:
Business Rating:
(0)
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OnSale.com PC Mall, Mac Mall Processed 100,000 orders for product, when only had 10,000 in stock Internet
On August 21, 2011 this company made available a link to a discounted HP Touchpad tablet PC. Even though they only had 10,000 units in stock, they allowed 100,000 orders to be processed. Once processed, authorization holds were placed on the credit cards used to order. Even though it was immediately clear that they would be unable to fulfill all the orders, this company waited until 4 days later before cancelling the transactions. During the limbo time, there were only a handful of communications made through unofficial channels that contained conflicting and repeated vague information, with promises that the issue would be resolved within 24 hours, then 48 hours, then "shortly" when in reality it took 4 days.
The company has also not responded to allegations made that they gave preference to those people who paid extra expedited shipping, rather than their stated "first come, first served" process, despite evidence provided.
I would like an offer of appeasement or public apology for time wasted and a full, detailed explanation of what that led to such an outlandish circumstance and unprofessional lack of response.
The company has also not responded to allegations made that they gave preference to those people who paid extra expedited shipping, rather than their stated "first come, first served" process, despite evidence provided.
I would like an offer of appeasement or public apology for time wasted and a full, detailed explanation of what that led to such an outlandish circumstance and unprofessional lack of response.
