- Report: #1381210
Complaint Review: Online City Tickets - Internet
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Author Confirmed
Why?
Online City Tickets
Internet, USA
Phone:
800 854 2196
Web:
http://onlinecitytickets.com/
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Online City Tickets Online City Tickets - Sold Duplicate Tickets, Could not get into event! Chicago, Illinois Internet
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Purchased Luke Bryan tickets for June 24, 2017 at Mansfield, MA back in March as a birthday present. I bought premier seats since Luke is one of her favorite country artists. Total spent came out to around $500.-
Concert Day....I'm a first responder, girlfriend is a registered nurse, both had to burn vacation time. I packed up coolers, purchased food and we made our way to Mansfield Xfinity Center for the show. We ended up tailgating and had a nice time with other concert goers in the parking lot.
As it got closer to the headliners, we made our way into the event. I had just PRINTED the tickets out at my station on the way to the event that were included in an e-mail from Online City Tickets. She went first and as the event worker scanned the ticket we were told that the tickets were duplicates and had already been used. I then tried my ticket and the same thing happened.
We were told to call the seller (Online City Tickets), I sat on the phone for 15 mins just to speak to someone, ended up reaching "Trent". Trent then put me back on hold and said he would attempt to make contact with the seller. After another 5 mins on hold, he then told me that he would be e-mailing directions on what I would have to do in order to resolve the ticket dispute. I then attempted to purchase tickets at the gate, however the show was sold out.
Was I frustrated? Yes. Could I have been a little nicer on the phone? Yes. However, after spending all the time, money and both of us taking off time from work, I think anyone in the same situation would be extremely upset.
This is the FIRST time in my life that I have spent time filing a complaint. I normally deal with things as they come and realize mistakes can be made. Online City Tickets was extremely quick to collect the money I spent on the tickets, but they provided subpar service, made NO effort to get us into the show and left both of us extremely disappointed.
Good News though....Luke Bryan is coming to New Hampshire in August. I will be using Ticketmaster and more reputable companies from here on out. Buy beware when dealing with Online City Tickets! You have been warned!
