- Report: #1381157
Complaint Review: OneVanilla - Nationwide
-
Author Confirmed
Why?
OneVanilla
Nationwide, USA
Phone:
877-770-6408
Web:
www.onevanilla.com
Categories:
Business Rating:
(0)
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OneVanilla OneVanilla Prepaid MasterCard Fraud when you register their prepaid card Nationwide
I purchased a $500 OneVanilla MasterCard from Walmart on 06/03/17. I went to the OneVanilla website on 06/04/17 to check the balance and register my zip code so I could use it for online purchases. The amount of $499.94 was then taken to purchase a card from giftcards.comllc on at 3:43 p.m.
I was not aware of this transaction until I tried to use the card on June 21st and my purchase was declined. When I called to check on the balance it was $.06.
I have been trying since Friday morning 06/23/17 to file a dispute and I keep being told they will send me documents to file a dispute but I have not received them yet. I've talked to 4 different people and they all tell me something different.
I had a Walmart cashier tell me they couldn't sell them at the register any more due to fraud. I wish I had not purchased the card. I'm getting the run around and I need help with what to do next.
