- Report: #938983
Complaint Review: One Main Financial - Internet
Reported By:
kctennant -
Midland, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
One Main Financial
2911-e Airport Thruway 319069 Internet, United States of America
Phone:
Web:
www.onemainfinancial.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
One Main Financial Citifinancial Due to a "glitch" in their system they debited my account twice Internet
First, you can't get through to anyone above the local branch. It's 2012, how do they not have a call center? There are no supervisors or anyone in charge that can help. If you call the number they give you for technical problems, they can't see your loan information
Second, I was debited twice for a payment I made online once. It took me 4 phone calls to find someone who could see my account and they weren't very helpful. I finally got them to cut a check for the over payment, but they will not reimburse me for the $108 in overdraft charges that their "glitch" caused. I really hope that nobody else had to go through this horrible inconvenience. I have filed a complaint with the BBB, we'll see if that gets them to correct their error!
Second, I was debited twice for a payment I made online once. It took me 4 phone calls to find someone who could see my account and they weren't very helpful. I finally got them to cut a check for the over payment, but they will not reimburse me for the $108 in overdraft charges that their "glitch" caused. I really hope that nobody else had to go through this horrible inconvenience. I have filed a complaint with the BBB, we'll see if that gets them to correct their error!
1 Updates & Rebuttals
JAck
Lakeland,Florida,
Things haven't changed!!
#2Consumer Comment
Fri, May 24, 2013
Let me tell you that glitch happened to me also and it's now may 2013 so they still suck only you are correct they will only reimburse you the payment and that's it!!! I will never post another online payment EVER again!! That cured me I can't afford for my account to be hit like that or I wouldn't have a loan with there high interest rate rip off company!!
