- Report: #784894
Complaint Review: One Main Financial - Alexandria Virginia
Reported By:
One Main Victim -
Alexandria, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
One Main Financial
6328 Richmond Hwy Ste J Alexandria, 22306 Virginia, United States of America
Phone:
703-768-0145
Web:
onemainfinancial.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
One Main Financial Citifinancial Don't Fall for the SCAM! Alexandria, Virginia
Be careful if you choose to do business with these people. They'll sell you a loan with very high interest rates and set up direct debit from your bank account that cover interest and a very small portion of the principal. They sold me insurance through a company named Triton Insurance, and assured me the company would make my monthly payment in the event of unemployment due to lay off/restructuring etc.
When I was laid off from my job, I attempted to use the benefit I purchased. Triton required documentation (understandable) from my employer and the Unemployment Commission to validate my qualification. They are not set up to accept electronic files, and insisted I fax documents in to their office. I faxed documents to their office on numerous occasions, and always requested follow up, which never happened. 7-10 days later, I'd receive a letter in the mail indicating that part of the fax did not transmit or information transmitted "too blurry" to read. This went on for more than two months. Meanwhile, I'm receiving harrassing phone calls from One Main Financial demanding payment, threatening credit report problems, and imposing late fees.
I physically went in to the One Main Financial office several times and had the manager review my documents and re-fax from his fax machine. Each time he reviewed, he reiterated that everything was in order and "just ignore the harrassing calls."
When all was said and done, I did not qualify for the insurance purchased because I did not have 12 consecutive months of employment prior to taking out the loan. This was not explained during the sale of the policy, or during my conversations with the manager onsite.
I'm now receiving phone calls about my past due account. I recently made two payments electronically through my online banking, and the manager tells me they are not set up to receive direct transfer of funds. My bank will have to mail them paper checks. Meanwhile, interest and late fees accrue.
I'm looking forward to paying off this loan asap and NEVER doing business with these people again.
When I was laid off from my job, I attempted to use the benefit I purchased. Triton required documentation (understandable) from my employer and the Unemployment Commission to validate my qualification. They are not set up to accept electronic files, and insisted I fax documents in to their office. I faxed documents to their office on numerous occasions, and always requested follow up, which never happened. 7-10 days later, I'd receive a letter in the mail indicating that part of the fax did not transmit or information transmitted "too blurry" to read. This went on for more than two months. Meanwhile, I'm receiving harrassing phone calls from One Main Financial demanding payment, threatening credit report problems, and imposing late fees.
I physically went in to the One Main Financial office several times and had the manager review my documents and re-fax from his fax machine. Each time he reviewed, he reiterated that everything was in order and "just ignore the harrassing calls."
When all was said and done, I did not qualify for the insurance purchased because I did not have 12 consecutive months of employment prior to taking out the loan. This was not explained during the sale of the policy, or during my conversations with the manager onsite.
I'm now receiving phone calls about my past due account. I recently made two payments electronically through my online banking, and the manager tells me they are not set up to receive direct transfer of funds. My bank will have to mail them paper checks. Meanwhile, interest and late fees accrue.
I'm looking forward to paying off this loan asap and NEVER doing business with these people again.
2 Updates & Rebuttals
AtomicBaby
Staten Island,New York,
One Main Finacial: Ripp-Off Incorparated
#2Consumer Comment
Wed, May 21, 2014
There is this one company named "One Main Financial" formerly "Citi Financial" they are scamming customers as well, besides ridiculous interest they treat your loan like a mortage. I recently got injured on my job not realizing I had insurance protection against loss of income, I continued to make my $234.00 a month payments since November 2013. When I contact the insurance company, the company sent a check to One Main Financial to cover my out time.
In other words, One Main Financial was paid twice, by me and the insurance company, Citi Financial refused to refund the double payments....
dee gates
United States of Americaone main is reputable company citigroup
#3Consumer Comment
Fri, April 20, 2012
this company one main former citigroup has never mislead me or the people i know. insurance for people who are without a job is there if all criteria is met by borrower. Hope this helps, I have been in situation and everything worked out the way it was explained to me . As far as interest rates they have explained them to me this is great if you cant get a loan anywhere due to past financial history.
