- Report: #1472605
Complaint Review: Old Republic Home Protection - San Ramon CA
Reported By:
Feeling Ripped Off -
Houston, TX, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Old Republic Home Protection
PO Box 5017 San Ramon, 94583 CA, United States
Phone:
800.972.5985
Web:
www.orhp.com
Categories:
Business Rating:
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Old Republic Home Protection ORHP Failed to repair or replace refrigerator San Ramon CA
I have paid $975 for Platinum Service from Old Republice for 5 years now. The ice maker broke on my built in Thermador Refrigerator/Freezer in November way before Thanksgiving. This is Jan. 31st. First they send out someone to replace the ice maker. Next day - no ice. Then someone comes out and replaces a water valve - next day no ice.
Then they send a different company out who determines that it is the main control board to the refrigerator/freezer that is burned out - not the ice maker itself. The control board is no longer made. They offer me $300. This unit was in the house when I purchased it and it appears that a replacement is in the neighborhood of $10,000. So $300 will go a long way in getting me a new refrigerator/freezer - NOT! So then they offer to send the control board away somewhere to have it remanufactured which can take a minimum of 2 weeks.
BUT they fail to advise you that during this time, you are completely without a refrigerator/freezer!! And no compensation or anything offered in the interim. This is a total rip off. This is the Control Board to the entrie Refrigerator/Freezer that is out. I have been without ice November - 3 months - and still they want me to be without a refrigerator / freezer now for at least another 2 weeks for them to mess around and hope that in fact this remanufactured control panel would work. DO NOT USE THIS COMPANY!!
