- Report: #18465
Complaint Review: Ocwen Federal Bank FSB - Orlando Florida
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Ocwen Federal Bank FSB
12650 Ingenuity Drive Orlando, 32826 Florida, U.S.A.
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Ocwen Federal Bank FSB Unprofessional, overly aggressive, threatening Orlando Florida
We had a loan that was purchased by Ocwen Federal Bank FSB from New Century Mortgage.
We have always paid on time, yet our payments have been held and not processed until after the due date. As though that weren't problem enough, our payments have been misapplied, and late fees have been charged.
We received letters from their attorneys, threatening foreclosure for non-payment. We have been harassed both at home and at work. On the advice of our own attorney, we requested statements of our account that show our payments, both over the phone and in writing, but to this date we have never received a copy of the statement. We mailed our requests via certified mail, so we know they were received. Ocwen representatives called us and wanted permission to adjust the balance on our account to just add on the amount that they showed was unpaid, though the amount showed unpaid because they misapplied the payments. When we denied permission, they threatened to ruin our credit. On another occasion, Ocwen representatives admitted that the mistakes and misapplied payments were their fault; however, the problem is that they haven't been researched and corrected.
To this very day our account remains up in the air. We've written letters that have gone unanswered. We've received form letters from Ocwen that state that they are researching the matter and that they will get back with us on the issue. However, we have not yet received the statements we requested, nor have we received an answer to the problem. Until they research the problem and find out where the misapplied payment has occurred, we will not allow them to modify our account in any way, shape or form.
Our opinion is that Ocwen is a very unprofessional, overly aggressive bunch who can't keep their books at all. It has just been an extremely unpleasant experience dealing with them at all.
I give permission to be contacted regarding Ocwen and their problem business practices.
Renee
Lubbock, Texas
We have always paid on time, yet our payments have been held and not processed until after the due date. As though that weren't problem enough, our payments have been misapplied, and late fees have been charged.
We received letters from their attorneys, threatening foreclosure for non-payment. We have been harassed both at home and at work. On the advice of our own attorney, we requested statements of our account that show our payments, both over the phone and in writing, but to this date we have never received a copy of the statement. We mailed our requests via certified mail, so we know they were received. Ocwen representatives called us and wanted permission to adjust the balance on our account to just add on the amount that they showed was unpaid, though the amount showed unpaid because they misapplied the payments. When we denied permission, they threatened to ruin our credit. On another occasion, Ocwen representatives admitted that the mistakes and misapplied payments were their fault; however, the problem is that they haven't been researched and corrected.
To this very day our account remains up in the air. We've written letters that have gone unanswered. We've received form letters from Ocwen that state that they are researching the matter and that they will get back with us on the issue. However, we have not yet received the statements we requested, nor have we received an answer to the problem. Until they research the problem and find out where the misapplied payment has occurred, we will not allow them to modify our account in any way, shape or form.
Our opinion is that Ocwen is a very unprofessional, overly aggressive bunch who can't keep their books at all. It has just been an extremely unpleasant experience dealing with them at all.
I give permission to be contacted regarding Ocwen and their problem business practices.
Renee
Lubbock, Texas
1 Updates & Rebuttals
laura
Oakton,Virginia,
Be careful
#2Consumer Comment
Thu, August 15, 2002
Something similar happened to me with Ocwen. When I send in extra monies towards my loan, they put it in a suspense fund. Just found out that the have been send their law firm $95- a month for letters they claim were sent to me for being 30 days late. I haven't been 30 days late in 4 1/2 years. Check and be sure they are not assessing your account with this. They will try. Laura
