- Report: #137602
Complaint Review: Ocwen Federal Bank FSB - Ocala Florida
-
Author Confirmed
Why?
Ocwen Federal Bank FSB
Ingenuity Drive Ocala, Florida, U.S.A.
Phone:
800-310-9229
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ocwen Federal Bank, FSB ripoff threatened foreclosure have not credited payments will not respond to phone calls or correspondence Ocala Florida
My loan was sold to Ocwen in November of 2004. I was notified of this 15 days after I had sent my November payment to my old servicer. My December bill from Ocwen showed that I owed for November and December. I called. They told me this was typical and "not to worry" because nothing would be reported for 90 days. This continued to happen on a monthly basis with me calling every month. The late fees started to add up. Each time I called it would take me at least 5 minutes to get a real person. Then, I would have to ask them over and over to slow down and repeat themselves because no one seems to speak English very well. I would never be off the phone in less than 20 minutes and many times it would be an hour.
They were always going to "research" the problem and fix it. I received one piece of mail stating that the payment in question had been researched and the payment had since been received and credited to my account. I thought that meant that everything was ok --- UNTIL I got my next statement. More late fees and still showed an additional payment due. I finally faxed copies of all of my cancelled checks to a guy by the name of "nandi". No response. I got notification that I had defaulted on my mortgage and that foreclosure proceedings would begin if I didn't make it right. I got the name of the President, Director, and CFO (Christine Reich) and wrote her a certified letter. To date (April 5, 2005) I have received no response. I sent her all the documentation and copies of my February fax as well as all cancelled checks.
Yesterday (4/4/05) I received notification that my loan had been sent to the Early Intervention department. I called that number ----- listened to a VERY LONG AND REPETITIVE message and FINALLY got a service representative. Her name was Victoria ---- however, I couldn't understand her either. She said "computer say that you are THREE MONTHS behind." I nearly lost it. I told her that I absolutely was NOT three months behind and I had the cancelled checks to prove it. She repeated herself again "computer say that you are three months behind." I asked for her last name and the name of her supervisor and also asked where she was located (what country, etc.). SHE HUNG UP ON ME!!! What kind of a crooked company is this? I work three jobs just to make ends meet. I can't afford this kind of fraud. Can someone out there do something to stop this company? Ocwen should be shut down.
Julie
Indianapolis, Indiana
U.S.A.
They were always going to "research" the problem and fix it. I received one piece of mail stating that the payment in question had been researched and the payment had since been received and credited to my account. I thought that meant that everything was ok --- UNTIL I got my next statement. More late fees and still showed an additional payment due. I finally faxed copies of all of my cancelled checks to a guy by the name of "nandi". No response. I got notification that I had defaulted on my mortgage and that foreclosure proceedings would begin if I didn't make it right. I got the name of the President, Director, and CFO (Christine Reich) and wrote her a certified letter. To date (April 5, 2005) I have received no response. I sent her all the documentation and copies of my February fax as well as all cancelled checks.
Yesterday (4/4/05) I received notification that my loan had been sent to the Early Intervention department. I called that number ----- listened to a VERY LONG AND REPETITIVE message and FINALLY got a service representative. Her name was Victoria ---- however, I couldn't understand her either. She said "computer say that you are THREE MONTHS behind." I nearly lost it. I told her that I absolutely was NOT three months behind and I had the cancelled checks to prove it. She repeated herself again "computer say that you are three months behind." I asked for her last name and the name of her supervisor and also asked where she was located (what country, etc.). SHE HUNG UP ON ME!!! What kind of a crooked company is this? I work three jobs just to make ends meet. I can't afford this kind of fraud. Can someone out there do something to stop this company? Ocwen should be shut down.
Julie
Indianapolis, Indiana
U.S.A.
1 Updates & Rebuttals
Rachel
Orlando,Florida,
U.S.A.
Try contacting them by email
#2Consumer Suggestion
Wed, April 06, 2005
If you contact Ocwen by phone you will get no where. I have a situation similar to yours but I was able to get it straightened out. I only corresponded with them by email. Start by sending your initial email to [email protected] and [email protected] detailing your situation. You will most likely get a respone telling you who your account manager is. I would then email that person the same email you sent to begin with. If you are unable to get an email response from your account manager after several days (send the same email to them once daily), do as I did and sit down one night and send the same email to them about 100 times. I finally got a nasty email to which I responded "I now have proof that this is a valid email address and you can no longer legally ignore me!" At the same time you send your first email, also mail a letter to: Office of Thrift Supervision Department of the Treasury Harbor Financial Center Plaza Five, Suite 1600 Jersey City, NJ 07311 OR Fax # (201)413-7543 Their phone # is (201) 413-1000 but they do require that you send your complaint in writing. Correspondence I received from The Office of Thrift Supervision showed Ronald M. Faris listed as the president of ocwen. If you want you can also include him in on your emails. What I did was everytime I got the name of someone new I always included them in on all the emails so no one could say they did not know what was going on or that I did not contact them. Every employee has an email address that follows this format: first inital last name @ocwen.com (for example Sally Smith would be [email protected]) KEEP COPIES OF ALL EMAILS!!! KEEP COPIES OF ANYTHING TO DO WITH THESE CROOKS!!! You can also find alot of information on their website. I keep very close tabs on my account by checking the online account information. They also have a section of mailing addresses and a customer resource center listed on their home page that may be of help to you. Every month I print out the Payment informatin page for extra proof of payments made. You need to send all payments in a way that would provide you proof that they received it. Certified mail with a return receipt or I send my payments through my checking account online bill pay option. Also, whatever you do DO NOT ENTER INTO A FORBEARANCE AGREEMENT WITH THEM. This is just a legal document allowing them to raise your payments and add ALL KINDS of extra fees. Good luck to you. It took me many months to get my mess straightened out. I was even served with foreclosure papers. If this happens to you do as I did and continue your fight through email but make sure you respond to the county clerk of court and Ocwen's attorney within the required time notifying them that you dispute Occwen's claims. (In my state it is 20 days from the date you are served by the process server) I hope this helps you is some way. Also, During my battle with Ocwen I did receive emails from the supervisor of my account manager telling me that Ocwen would no longer correspond with me by email, that I would have to contact them by phone. I simply responded to this by saying "I refuse to contact you by phone and there is absolutely no reason what so ever that you can not correspond with me by email, I prefer to have written proof of everything that is going on so that there are no questions about who said what, where, when, or how" and I continued sending the same email to everyone several times until someone responded. DON'T GIVE UP!!! Good Luck.
