Dezzie12
United States of America#2Consumer Suggestion
Tue, December 13, 2011
I went through the same ordeal, and came out with satisfactory results; I ordered two magazines through Synapse, and they charged me before I was given an option to renew my subscriptions. So I called them and asked for a refund.
It was a teribble pain to find a phone number that did not go straight to the dial tone. As stated in the original report, the first thing to do is call 877-754-4892. Then select the "cancel" option, and after that, reply "NO" to all the offers and options the automated system will give you. The very last option is for a magazine cancellation and refund, and after replying "YES" to that, they will also give you a reference number.
Just to make sure everything was official and that I was sure to get my money back, I called Synapse Group, Inc. with the phone number given on their BBB (Better Business Bureau) profile; the main telephone number was stuck on a dial tone, so I simply tried every other additional number until I was able to reach someone. They confirmed the cancellations and the refunds immediately.