- Report: #166291
Complaint Review: NPMG - CIT - Trey Smith - Phoenix Arizona
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NPMG - CIT - Trey Smith
2398 E Camelback Suite 850 Phoenix, 85016 Arizona, United States of America
Phone:
602-224-8822
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NPMG - CIT - Trey Smith Misrepresented lied and fraud into a non-cancelable lease Phoenix Arizona
*Consumer Suggestion: Same Problem I Have
*Consumer Suggestion: NPMG
*Consumer Suggestion: NPMG
*Consumer Suggestion: NPMG
*Consumer Suggestion: NPMG - rip off
*Consumer Suggestion: NPMG CIT fraudulent Lease Contract
*Consumer Suggestion: NPMG Solutions
*Consumer Suggestion: Complaint to AZ attorney general, file
*Consumer Suggestion: Complaint to AZ attorney general, file
*Consumer Suggestion: Complaint to AZ attorney general, file
*Consumer Suggestion: Complaint to AZ attorney general, file
*REBUTTAL Owner of company: NPMG is accepting a charge back on our lease
*REBUTTAL Owner of company: NPMG is accepting a charge back on our lease
*REBUTTAL Owner of company: NPMG is accepting a charge back on our lease
*Consumer Suggestion: NPMG rip-off
*Consumer Suggestion: NPMG rip-off
*Consumer Suggestion: NPMG rip-off
*Consumer Suggestion: NPMG rip-off
*UPDATE EX-employee responds: You Were Ripped Off
I was contacted via telephone by NPMG in regards to setting up a merchant account with them. They stated I would save money by going through their merchant account service since they are considered wholesale credit card processors. Naturally I agreed to a meeting at our location since they claimed that using their services could give us significantly lower rates.
The following week Trey Smith a Senior Account Executive with NPMG showed up at our location. After a 20 min conversation with him I was lead to believe that I will be saving around $178.00 a month. Trey Smith DID NOT disclose hidden cost and I was lead to believe that I can cancel anytime without any fees being accessed to me. Trey Smith even wrote on the front of the contract to hold all paperwork until Nov 18th and he also wrote that we can cancel without penalty. Since I was not positive if we wanted to go forward with the services I asked Trey Smith to hold all paperwork unit he gets my approval, which should be anytime before Nov 18th. The following days I contacted NPMG because I did not want to go forward with the contract. I even faxed a written letter to NPMG on Nov 17th stating do not process the paperwork.
The following business day I receive a package from Fed Ex from NPMG. It looks like Trey Smith ended up processing the paperwork without my approval and we are now locked in a non-cancelable contract for 5 years with CIT. I then contact NPMG wondering why Trey processed our order and they basically said because they never got any cancellation notice. Customer service then asked me to refax the letter. I ended up sending another fax stating that I would like to use my option to cancel out of the contract with no fees accessed to me, this letter went out on Nov 21th.
This contract was misrepresented to me in a bait-and-switch.
I was mislead and lied to during the entire meeting and contract signing session. I was never informed the truth and I would not have signed anything if they did not lie to me
I thought I was signing a contract with one company. The pages were not presented as two separate contracts or companies, instead the all paperwork was presented in one bundle
I did not give Trey Smith authorization to submit our paperwork since he was supposed to hold it until my approval
I asked Trey Smith of any other fees and I was told by him that there are no other fees that will be applied
Even though Trey Smith wrote on our merchant receipt form, Merchant can cancel without penalty. We are still locked in a 5-year non-cancelable contract with CIT.
I have contacted NPMG every day for the past week and still have not received any solution or help from anyone over there. Trey Smith does not have a voice mail and only the receptionist can accept messages to him. He will not call back don't matter how many calls are placed.
Instead of signing a simple service contract as promised with NPMG, I was fraud into a 5-year non-cancelable lease with CIT, with I believe are organized with this fraud.
Tony Canoga Park, California
U.S.A.
The following week Trey Smith a Senior Account Executive with NPMG showed up at our location. After a 20 min conversation with him I was lead to believe that I will be saving around $178.00 a month. Trey Smith DID NOT disclose hidden cost and I was lead to believe that I can cancel anytime without any fees being accessed to me. Trey Smith even wrote on the front of the contract to hold all paperwork until Nov 18th and he also wrote that we can cancel without penalty. Since I was not positive if we wanted to go forward with the services I asked Trey Smith to hold all paperwork unit he gets my approval, which should be anytime before Nov 18th. The following days I contacted NPMG because I did not want to go forward with the contract. I even faxed a written letter to NPMG on Nov 17th stating do not process the paperwork.
The following business day I receive a package from Fed Ex from NPMG. It looks like Trey Smith ended up processing the paperwork without my approval and we are now locked in a non-cancelable contract for 5 years with CIT. I then contact NPMG wondering why Trey processed our order and they basically said because they never got any cancellation notice. Customer service then asked me to refax the letter. I ended up sending another fax stating that I would like to use my option to cancel out of the contract with no fees accessed to me, this letter went out on Nov 21th.
This contract was misrepresented to me in a bait-and-switch.
I was mislead and lied to during the entire meeting and contract signing session. I was never informed the truth and I would not have signed anything if they did not lie to me
I thought I was signing a contract with one company. The pages were not presented as two separate contracts or companies, instead the all paperwork was presented in one bundle
I did not give Trey Smith authorization to submit our paperwork since he was supposed to hold it until my approval
I asked Trey Smith of any other fees and I was told by him that there are no other fees that will be applied
Even though Trey Smith wrote on our merchant receipt form, Merchant can cancel without penalty. We are still locked in a 5-year non-cancelable contract with CIT.
I have contacted NPMG every day for the past week and still have not received any solution or help from anyone over there. Trey Smith does not have a voice mail and only the receptionist can accept messages to him. He will not call back don't matter how many calls are placed.
Instead of signing a simple service contract as promised with NPMG, I was fraud into a 5-year non-cancelable lease with CIT, with I believe are organized with this fraud.
Tony Canoga Park, California
U.S.A.
19 Updates & Rebuttals
Npmg
Phoenix,Arizona,
U.S.A.
You Were Ripped Off
#2UPDATE EX-employee responds
Tue, December 13, 2005
I am glad to see that you are all doing something to put this company and its owner in place. For those of you who have not looked at the BBB web site, NPMG has had 57 complaints in the last 3 years and 25 in the last 12 months. Most get resolved through deception and the reading of the fine print in the contracts you signed. Do a search on the Arizona Superior Courts web page http://www.superiorcourt.maricopa.gov/docket/civil/caseSearch.asp to see how many law suits NPMG is actually in for suing former employees and losing. It seems that some companies have tried to sue NPMG before, but are not successful for whatever reason. Best of luck.
Kat
San Francisco,California,
U.S.A.
NPMG rip-off
#3Consumer Suggestion
Mon, December 12, 2005
Can you please let me know who is the contact person & phone # at NPMG that agreed to it ? We did all the things mentioned in your email, but just can't get the right person to commit to accepting their processing machine back & releasing our lease.
Kat
San Francisco,California,
U.S.A.
NPMG rip-off
#4Consumer Suggestion
Mon, December 12, 2005
Can you please let me know who is the contact person & phone # at NPMG that agreed to it ? We did all the things mentioned in your email, but just can't get the right person to commit to accepting their processing machine back & releasing our lease.
Kat
San Francisco,California,
U.S.A.
NPMG rip-off
#5Consumer Suggestion
Mon, December 12, 2005
Can you please let me know who is the contact person & phone # at NPMG that agreed to it ? We did all the things mentioned in your email, but just can't get the right person to commit to accepting their processing machine back & releasing our lease.
Kat
San Francisco,California,
U.S.A.
NPMG rip-off
#6Consumer Suggestion
Mon, December 12, 2005
Can you please let me know who is the contact person & phone # at NPMG that agreed to it ? We did all the things mentioned in your email, but just can't get the right person to commit to accepting their processing machine back & releasing our lease.
Tony
Canoga Park,California,
U.S.A.
NPMG is accepting a charge back on our lease
#7REBUTTAL Owner of company
Fri, December 09, 2005
We filled several complains to the AZ Attorney General with the online form and we then UPS a hard copy. We also submitted complains to the BBB, and FTC. We sent several copies of letters stating the turn of events. Every event is well documented and we managed to get confirmation of faxes, telephone calls of every event and conversation that has taken place. Today NPMG called and stated they will chargeback our lease with CIT. However they need the processing machine back in order to dissolve our lease. Today the unit is going out UPS with a tracking number and insurance on the unit. I will keep you guys updated on these turn around of events. Right now it looks like NPMG is taking the ethical resolution to solve this matter, which is making us satisfied.
Tony
Canoga Park,California,
U.S.A.
NPMG is accepting a charge back on our lease
#8REBUTTAL Owner of company
Fri, December 09, 2005
We filled several complains to the AZ Attorney General with the online form and we then UPS a hard copy. We also submitted complains to the BBB, and FTC. We sent several copies of letters stating the turn of events. Every event is well documented and we managed to get confirmation of faxes, telephone calls of every event and conversation that has taken place. Today NPMG called and stated they will chargeback our lease with CIT. However they need the processing machine back in order to dissolve our lease. Today the unit is going out UPS with a tracking number and insurance on the unit. I will keep you guys updated on these turn around of events. Right now it looks like NPMG is taking the ethical resolution to solve this matter, which is making us satisfied.
Tony
Canoga Park,California,
U.S.A.
NPMG is accepting a charge back on our lease
#9REBUTTAL Owner of company
Fri, December 09, 2005
We filled several complains to the AZ Attorney General with the online form and we then UPS a hard copy. We also submitted complains to the BBB, and FTC. We sent several copies of letters stating the turn of events. Every event is well documented and we managed to get confirmation of faxes, telephone calls of every event and conversation that has taken place. Today NPMG called and stated they will chargeback our lease with CIT. However they need the processing machine back in order to dissolve our lease. Today the unit is going out UPS with a tracking number and insurance on the unit. I will keep you guys updated on these turn around of events. Right now it looks like NPMG is taking the ethical resolution to solve this matter, which is making us satisfied.
Dennis
San Diego,California,
U.S.A.
Complaint to AZ attorney general, file
#10Consumer Suggestion
Sun, December 04, 2005
Hello: Let me file a suit to NPMG, and complaint to AZ attorney general. Thanks.
Dennis
San Diego,California,
U.S.A.
Complaint to AZ attorney general, file
#11Consumer Suggestion
Sun, December 04, 2005
Hello: Let me file a suit to NPMG, and complaint to AZ attorney general. Thanks.
Dennis
San Diego,California,
U.S.A.
Complaint to AZ attorney general, file
#12Consumer Suggestion
Sun, December 04, 2005
Hello: Let me file a suit to NPMG, and complaint to AZ attorney general. Thanks.
Dennis
San Diego,California,
U.S.A.
Complaint to AZ attorney general, file
#13Consumer Suggestion
Sun, December 04, 2005
Hello: Let me file a suit to NPMG, and complaint to AZ attorney general. Thanks.
Michael
Mesa,Arizona,
U.S.A.
NPMG Solutions
#14Consumer Suggestion
Sat, December 03, 2005
Losses are typically to small to justify an attorney, but too big for small claims court. AZ has a Justice Court for claims up to $10,000. For $60.00 you can file a claim against NPMG and Lance Morris and your salesman. I would include the total cost of your lease and of the monthly minimum NPMG charges for the term of your agreement and any other related costs in your claim. That would probably be in the range of $8,000 to $10,000. Then use your court award to pay the lease and minimums off and go find a better card service provider. And keep using the term FRAUD in all of your correspondence and legal actions
Dennis
San Diego,California,
U.S.A.
NPMG CIT fraudulent Lease Contract
#15Consumer Suggestion
Fri, December 02, 2005
Hello: We have to file complaint to FTC, AZ attorney general...etc. to have them stop. Document all your call with NPMG, have an attorney standy by for legal action.
Kat
San Francisco,California,
U.S.A.
NPMG - rip off
#16Consumer Suggestion
Thu, December 01, 2005
Can you tell me what you did to get them release you from the contract ? Did you actually talk to someone or you had it in writing ?
Michael
Mesa,Arizona,
U.S.A.
NPMG
#17Consumer Suggestion
Wed, November 30, 2005
I just went through all the same stuff with NPMG and CIT Financial. I filed detailed fraud complaints with Phoenix Better Business Bureau, AZ Attorney General, Federal Trade Commission, and the CEO's of JP Morgan Chase Bank and HSBC Bank. I invited them all to visit this website to see how widespread the problem is. Yesterday NPMG called to release me from all agrements and leases as soon as I returned the credit card equipment which I have kept unopened since being delivered. They faxed me a copy of their letter to the AZ Attorney General telling them that they were releasing me from all agreements and leases I'm returning the equipment today!
Michael
Mesa,Arizona,
U.S.A.
NPMG
#18Consumer Suggestion
Wed, November 30, 2005
I just went through all the same stuff with NPMG and CIT Financial. I filed detailed fraud complaints with Phoenix Better Business Bureau, AZ Attorney General, Federal Trade Commission, and the CEO's of JP Morgan Chase Bank and HSBC Bank. I invited them all to visit this website to see how widespread the problem is. Yesterday NPMG called to release me from all agrements and leases as soon as I returned the credit card equipment which I have kept unopened since being delivered. They faxed me a copy of their letter to the AZ Attorney General telling them that they were releasing me from all agreements and leases I'm returning the equipment today!
Michael
Mesa,Arizona,
U.S.A.
NPMG
#19Consumer Suggestion
Wed, November 30, 2005
I just went through all the same stuff with NPMG and CIT Financial. I filed detailed fraud complaints with Phoenix Better Business Bureau, AZ Attorney General, Federal Trade Commission, and the CEO's of JP Morgan Chase Bank and HSBC Bank. I invited them all to visit this website to see how widespread the problem is. Yesterday NPMG called to release me from all agrements and leases as soon as I returned the credit card equipment which I have kept unopened since being delivered. They faxed me a copy of their letter to the AZ Attorney General telling them that they were releasing me from all agreements and leases I'm returning the equipment today!
Dennis
San Diego,California,
U.S.A.
Same Problem I Have
#20Consumer Suggestion
Wed, November 30, 2005
Hello: I have the same issues, NPMG even hold my company fund for 2 months now. A ripoff report is filed couple days ago. Please file a complaints with ftc, www.ftc.gov , My ftc complaint Ref No. 7125888. If we log enough complaints to ftc, AZ & CA attorney general. They will investigate and stop them. How can we sue NPMG for damage?
