- Report: #847941
Complaint Review: Nova Merchant Services / Payprotec / Northen Leasing - Tempe Arizona
Reported By:
Connie -
chandler, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nova Merchant Services / Payprotec / Northen Leasing
60 E. Rio Salado Parkway Tempe, 85281 Arizona, United States of America
Phone:
480-366-5836
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nova Merchant Services / Payprotec / Northen Leasing Steve Morgan and his supervisor Kate O`laughlin Lie, cheat and steal when you catch them they then threaten you stating ( I see to it that you`ll pay ) Tempe, Arizona
Steve Morgan called me repeatedly ( 3 to 4 times per week ) for July 2011 to Sept 2011 stating he could save me $200 to $300 per month on my credit card processing . I told him I was not interested yet he continued to call . He then sent me a Edible arrangement on Sept 13th 2011 . When I called to thank him he said he would just stop by . I told him I was in another lease and I was not still interested yet he came in any way .
Steve showed up in the middle of the afternoon while I was busy . He said that he would save me $200 to $300 per month of C.C. fees , that there would be no P.C.I. compliance fees , that what the other company was doing was illegal and that his lawyer would sue for the illegal fees and return them to me. He then said that the terminal need up dated that he would send it back to the company that I needed to use his terminal , that the paper / supply would be included , that he would pay for the cancellation fees up to $ 500 .
Steve then put everything into a lap top said that he was sure he could save the $200 & $ 300 and the above incentives , ( which was showed on the screen lap top ) . I asked for a copy and he said that everything was done on the lap top to save paper and that he would send a copy when he got back to the office .
After a few weeks I notice nothing was as Steve said . My fees where much higher , he never sent the paper work that was on the lap top , the agreement was extend from 1 year to 4 years , the carry was changed and they started pulling money out of my account etc. I called him telling him that I was within my 45 days and wanted this cancelled . He said everything has bugs we needed to work them out. I said NO I JUST WANT OUT OF THIS NOW!!! he said I`ll fix it . He did not fix anything and would not return any of my calls . I then called his supervisor Kate O`Lauglhin she said Steve correct and nothing would change . I then called Steve again and he picked up this time he said nothing would change and threaten me saying I was going to PAY AND THAT I WAS NOT GETTING OUT OF THIS HE WOULD SEE TO IT AND DO NOT CALL ME AGAIN he then hung up on me.
This has now cost me addition $1000 in fees , cancellations etc. STAY AWAY FROM STEVE MORGAN / KATE O`Lauglin with Nova Merchant Services / PayProtec , Northen Leasing .
P.S. If you get a change and face him with the proof of his LIES he will start to cry and say he has a family to provide for . ( Don`t we ALL )
Steve showed up in the middle of the afternoon while I was busy . He said that he would save me $200 to $300 per month of C.C. fees , that there would be no P.C.I. compliance fees , that what the other company was doing was illegal and that his lawyer would sue for the illegal fees and return them to me. He then said that the terminal need up dated that he would send it back to the company that I needed to use his terminal , that the paper / supply would be included , that he would pay for the cancellation fees up to $ 500 .
Steve then put everything into a lap top said that he was sure he could save the $200 & $ 300 and the above incentives , ( which was showed on the screen lap top ) . I asked for a copy and he said that everything was done on the lap top to save paper and that he would send a copy when he got back to the office .
After a few weeks I notice nothing was as Steve said . My fees where much higher , he never sent the paper work that was on the lap top , the agreement was extend from 1 year to 4 years , the carry was changed and they started pulling money out of my account etc. I called him telling him that I was within my 45 days and wanted this cancelled . He said everything has bugs we needed to work them out. I said NO I JUST WANT OUT OF THIS NOW!!! he said I`ll fix it . He did not fix anything and would not return any of my calls . I then called his supervisor Kate O`Lauglhin she said Steve correct and nothing would change . I then called Steve again and he picked up this time he said nothing would change and threaten me saying I was going to PAY AND THAT I WAS NOT GETTING OUT OF THIS HE WOULD SEE TO IT AND DO NOT CALL ME AGAIN he then hung up on me.
This has now cost me addition $1000 in fees , cancellations etc. STAY AWAY FROM STEVE MORGAN / KATE O`Lauglin with Nova Merchant Services / PayProtec , Northen Leasing .
P.S. If you get a change and face him with the proof of his LIES he will start to cry and say he has a family to provide for . ( Don`t we ALL )
1 Updates & Rebuttals
anonymous
Arizona,United States of America
Steven Morgan and Kate were extremely helpful and went the extra mile to help me
#2Consumer Comment
Tue, March 20, 2012
I was searching for the Nova Merchant Services LLC website (NovaMerchantServicesLLC.com) and one of the top search results was the rip off report on this company. Because I had such a positive experience with them I wanted to try and give my two cents to this claim.
I am not aware of anything having to do with this complaint so I cant comment on it specifically, but I can say that both Steven Morgan and Kate conducted themselves in a professional manner and were extremely helpful when I had any questions. Steven drove out to my house in order to deliver my equipment, and then again when my son spilled soda on it and the company offered a replacement....no cost. Whenever I have had questions on my statement either Kate or Steven have been available to answer them without having me call customer service and wait on hold for the automated answering system.
I think both Steven and Kate are very good people just trying to do their jobs and they do them very well. The one thing I agree with from the complaint was that Steven Morgan did send me an edible arrangements as well, which I thought was a very nice thing to do. I am also in an equipment lease as well as a processing agreement, but I honestly believe the benefits of the program have been worth the contract terms and they were clearly stated on the paperwork I signed. I never have to buy terminal paper again and like I mentioned before, they replaced my terminal when I needed one.
Anyway, I just wanted to throw in my two cents since they have been so good to me. Hopefully everything gets worked out with this complaint and other people are not scared off because of it.
