Complaint Review: NitroRCX.com - City of Industry California

Their website sales pitch:

The 1/10 scale Infinitive EP has undergone a complete powertrain overhaul and has emerged as a completely new, beast of a monster truck.  The engineers at Exceed RC have aggressively upgraded the Infinitive EP to keep it at the peak of the monster truck class. What did Exceed do to supercharge the already solid Infinitive EP platform? The new Infinitive EP now features mind-blowing increases in speed, an incredible amount of customization, and exceptional durability. Exceed RC has made various improvements on the Infinitive EP platform based on feedback from existing owners. The new platform provides more room for electronics, easier access to the differentials, more control over suspension adjustments, a more powerful programmable ESC, and sealed gears. Designed using the latest in Brushless technology, the Infinitive EP is comparable to competition level monster trucks at a fraction of the price.

The Infinitive EP is equipped with robust and durable front and rear bumpers that protect the main body of the truck. It is also equipped with aluminum threaded shock bodies which allows the preload of the springs to be quickly and easily tuned. The camber and toe are also easily adjusted through the use of aluminum turnbuckles. These combined features allow the user to quickly and easily tune the suspension geometry, letting the user get the most out of the Infinitive EP platform.

 Here is the REAL DEAL...

I purchased 2 racing trucks from NitroRCX.com.  Total cost was $430.42.  

On their website, photos show the trucks on dirt race tracks, and doing tricks and stunts.  Once I received the trucks, I was surprised at how cheaply designed they were.  The plastic 'truck' top was very thin, less durable than a cheap plastic tablecloth.  The 'bumpers' were just a regular part of the cheap plastic, and protected nothing.  The truck top was held in place by tiny clips that would fall off the vehicle as soon as it began running.  After finding the clips, the clips would bend or snap into - making it impossible to use them.  A paperclip was more effective.

After charging the batteries for seven hours, the trucks would run approximately ten minutes on concrete, less on grass.  One of the trucks had a wheel that appeared to be almost falling off, every time it was used.  I did contact the company about this - which took days, because they do not answer their telephones promptly, and I had to go through a "ticket" on a website.  The company had no suggestions as to how to fix the wheel.  Feeling this particular truck was useless, I decided to return it.  In fact, I returned both trucks simply because I was disgusted with paying a high price for useless junk, and I was disgusted with the lack of knowledge, professionalism, and customer support from NitroRCX.

The trucks were not fast as advertised, nor were they able to do stunts, jumps, or quick turns that were advertised.  They were a joke.  

It costs me $88.51 to return the items to the company, the cheapest shipping possible. It was delivered to them on the morning of June 4, 2013.   To my surprise, on June 25, 2013, I actually did get an email stating that I would get a refund in 5 - 10 days.  Currently, I am watching my credit card for that refund - which is expected to be $333.20 - because the company does not reimburse their customers for shipping charges AND they charge a 15% restocking fee.  ALSO, you only have thirty days to return items to them for refunds, and they have all kinds of reasons not to reimburse customers.  (Of course, these items would never lasts 30 days...)

So...I wasted $185.73 and a lot of time and frustration on NitroRCX.com.  I would never use this business or any of its affiliates again, and I highly suggest no one else patronize their businesses.  In fact, you get better quality in the toy section at Wal-Mart or Target - and much better customer service.

Kevin K