Complaint Review: Nikon Corporation - Melville New York

NIKON CORPORATION JUNK CAMERAS

DO NOT BUY NIKON CAMERAS!!!

From Nikon's own website

Our Philosophy

Trustworthiness & Creativity

Our Aspirations Meeting needs and Exceeding Expectations

Our Commitments

Be-Proactive

Communicate Well

Seek New Knowledge

Display Integrity

Michio Kariya the President and CEO of Nikon gives a rousing summation of the goals of the company in his Message From The President where he extols the greatness and purpose of all employees to raise the company to a higher technological and productive level. No where in Mr Kariya's statement nor in the company philosophy is there any mention about the service to or the concern for the welfare of their customers and it shows in the real life dealings with the company. As stated in the my letters to the company I have been a firm buyer of mostly Japanese products for the past 20 years because the quality in the big ticket and electronic items were superior to American products. It has become increasingly evident in the past several years that this has changed because the manufacturing outsourcing of their products to cheap labor countries without quality control.

This same corporate arrogance and greed in believing that the company can produce junk and sell it without repercussions is found also in the corporate customer service department. Rick Houghton, Senior Manager of Customer Relations, finally contacted me, informing me that the company would only pay the base $99.00 cost of the camera and nothing else. As the following letters will show this is an insult and public relations screw up of epic proportions. I remember the two American companies of Sears and K-Mart 30 years ago behaving in the same way when they were the largest retailers in the world and look at them now. Rick Houghton does not have the faintest idea what customer service is because the philosophy does not exist in Nikon corporation.

Nikon Corporation has lost two thirds of it's stock value in the past 7 months and with the rapidly approaching world economic depression the company if it even survives will be whittled down to a tiny remnant of it's former self. People during such hard times will only buy quality products from companies that have stellar customer service and just like Sears and K-Mart before them they have long since forgotten both pillars of basic business practices. Rick Houghton will be in a soup line in a couple of years still wondering what happened to his job.

Key developments for NIKON CORP (NINOY)

Nikon Lays Off 1,500 in Thailand as Demand Slumps

11/22/2008 Nikon Corp. has laid off 1,500 sub-contractors in Thailand, after a fall in demand put down to the global financial crisis. Most of those losing jobs at Nikon had worked at its manufacturing plant for less than a year.

Nikon Corp. reported earnings results for the first half ended September 30, 2008. For the period, the company net profit decreased 2.4% to JPY 33.6 billion. Revenue was up 9.3% to JPY 487.1 billion. Operating profit decreased 14.5% to JPY 54.1 billion and ordinary profit fell 9.8% to JPY 53.1 billion. Earnings per share dropped from JPY 82.7 to JPY 81.3.

Nikon Corp. Revised Earnings Guidance for the Year Ending March 2009 10/30/2008 Nikon Corp. revised earnings guidance for the year ending March 2009. For the year, the company expects a 38% drop in net profit to 47 billion ($478 million), down from a previous target of 78 billion, due to a stronger yen and a weak global economy. The company lowered its full-year operating profit outlook to 82 billion from 130 billion and its revenue projection to 940 billion from 980 billion.

Following the brief history of the incident regarding the Nikon CoolPix16 camera posted on this PRODUCT SCAM WARNING will present all the communications between Nikon Corporation and myself or better put mostly mine because customer service is not found in the company philosophy. There will be a special website created for the Nikon Corporation that will in the next two years expose every flaw in the company's products and corporate structure and finances and personnel like Rick Houghton who has not learned that the most important asset any company can have is it's customers. Screw the customers over the way Nikon and Rick Houghton have done to me and your company is doomed. Screw customers over when the world is entering an economic depression and you company is finished.

Nikon corporation was once viewed as a premier producer of camera products and advertising on television was not necessary. Now they need movie stars dancing around on their commercials with a Nikon camera to sell their products to the unsuspecting public. Nikon corporation is going to find a hard road down hill for them and I will do everything necessary to expose the truth about the junk they are selling and the arrogance of their corporate structure which obviously has contempt for it's customers.

INTRODUCTION

On September 20th 2008 I purchased a Nikon Coolpix16 digital camera at the Wal-Mart store in Jupiter, Florida to replace the Nikon Coolpix10 camera that was stolen from my sons backpack while he stayed at a hostel in Spain. I wanted to buy another Coolpix10 because it had thus far been a good durable basic camera but found the store no longer cared them but had the up graded version the Coolpix16. In 33 days the camera started to malfunction and then became totally un-usable. Wal-Mart has a 30 day return policy on Cameras so I mailed it to the Nikon repair facility in New York as it was still under warranty. After a week in their shop they could not figure out how to repair it and sent me a new replacement camera. I had been without a camera for almost three weeks by the time the replacement had arrived plus the cost of shipping it with insurance that cost about $10.00 and the handling of mailing it.

Within one week of the arrival of the replacement Coolpix16 it to malfunctioned with the flash un-operative. I took it to some camera Geeks that quickly diagnosed it by just playing with it as having a bad capacitor chip for the flash, saying that this is becoming more common in Nikon cameras due to their outsourcing of labor and poor quality control. In other words fatten the company's pockets and the stock holders by screwing the customers. I returned this camera to the same facility with another letter saying I had enough of Nikon junk and that the company would refund me the full amount for the camera plus the shipping cost and because the company had wasted so much of my time, it would provide me with a camera for free of such quality that it would not break down. The company ignored me until finally Rick Houghton the customer relations representative contacted me informing me that only the base cost of the camera would be refunded and nothing else. Rick Houghton is either the most arrogant or the most incompetent customer service representative I have ever seen. To think he can screw customers over and use them as guinea pigs to test new product cameras out for the company without any consequences is unbelievable.

I was amazed of the amount of resentment that owners of Nikon cameras have regardless of what model it was. The inability to reach anyone by email because such information is keep secret has created customer anger like I have never seen with any another company. The comments and resentment truly brings out and defines Nikon Corporation as a true SCAM COMPANY. It is a PONZI SCAM where they prey on the new unsuspecting customers selling then junk.

The below emails and letters give you an idea of how Nikon Corporation works and a general warning/advise to stay away from Nikon Cameras. The website I will create and start will be turned over to others that work for me next year and will be given one objective. To tell the complete truth in exposing the junk Nikon sells in all its divisions and to expose the waste and corruption in the company.

LETTERS & EMAILS

Attn: Corporate Headquarters

Christopher *********

ADDRESS ON ORIGINAL LETTER. AS OF JANUARY 5TH I HAVE MOVED BACK TO ASIA

Nikon Inc

Attn: Service Department

1300 Walt Whitman Road

Melville, New York

11747-3064

Once again I have in my possession another Nikon camera that is a piece of junk. The first one lasted a month, this one only a week. The first camera was shipped back to the Service Department and after a week of working on it they gave up and sent me a new one (See attached letter sent with the returned camera). The replacement camera lasted only one week before the flash capacitor burned out in it which means no flash. This is what Nikon is going to do and my terms are non-negotiable or debatable.

(1) Nikon will send me a full refund for the camera and all expenses related to it that are itemized below.

(2) In addition Nikon will send me a NEW top of the line absolutely your best quality digital camera the company produces that is of such quality and durability that it will impress me and very few things impress me any more. You will do this for the misery and work and stress related to sending me such a piece of s**t as the Coolpix L16 camera.

Nikon will do both of the above VERY.......VERY quickly because Nikon Corporate Headquarters knows that if news of such crap being sold by the company ever gets out on a website that I will create especially for Nikon, it will be very bad for business at a time when Nikon needs every customer they can get. Below are five websites published by me in the past two months to give the company an idea. No one screws me over and gets away with it. A good high quality camera plus a full refund or your own personal website, the choice is yours. Don't both having your attorneys send me any threat about law suits because I love it when people do that. The camera will be shipped back to your Service Department. I do not want to see this piece of s**t again.

http://******************

http://******************

http://******************

http://******************

http://******************

Camera cost plus tax: $99.84 + $6.49 Tax = $106.33

Shipping 2 times $9.67 (2)= $19.34

Total $ 125.67 Amount Due

Regards,

Christopher ***********

ADDRESS ON ORIGINAL LETTER. AS OF JANUARY 5TH I HAVE MOVED BACK TO ASIA

Nikon Inc

Customer Service Department

1300 Walt Whitman Road

Melville, New York

11747-3064

I have made it a point to purchase Japanese manufactured products for many years because the quality has been far better than the products manufactured in my own county the United States. Your new model Coolpix L16 camera is a piece of junk and Nikon should be ashamed of selling it to customers and having them be the unwilling testers of the camera. Your Coolpix L10 was a far better camera.

At 56 years old I have little patience with companies that produce junk that I get stuck with. Reference two previous letters. Nikon has a very short time to refund all my money spent on your Coolpix L16 camera and send me as compensation for my time lost and frustration, a camera that will not break down that is NOT a L16. Failure to do so will be considered and act of war and I will go after your company to expose every defect not only in your product lines but also in Nikon corporate structure and financial stability beginning with a website for Nikon. Nikon should be ashamed of itself and the whole world is about to know about it.

Regards,

Christopher ********* email: auto457*****************

From: auto457**************

To: [email protected]

Date: Tue, 09 Dec 2008 13:55:05 -0500

Mr. Houghton

Thank you for contacting me regarding the problems with your camera. To clarify the nature of the letters sent Nikon thus far. I grew up on the rough side of the world and because of this I have my limits of tolerance with people, companies and governments that once such limits are passed I throw the rules of civility out the window. As an investor in companies I am full aware of what makes companies great and what makes poor. Companies and their countries grow because of the quality of the products they produce and their reputation derived from those products. Companies live or die by the reputation they have earned. My ancestors where members of the Plymouth Colony in 1621-22 but I have shunned most American products for the past 20 years trusting Japanese products instead because of the quality. As an investor and a consumer I am beginning to feel a change in the wind.

As stated in the first letter for the first Coolpix16 camera, I did have a Coolpix10 that was a good basic camera that my son liked a lot until it was stolen by the gypsies that ran the Funkbackpackers Hostel in Granada, Spain (reference the two websites with more to follow). The Coolpix10 was not available as a replacement camera so I bought the Coolpix16 which turned out to be a disaster that has chewed up my time and prevented my son from using it for his school functions . Two Coolpix16 pieces of junk in a row is my limit. I am not a field tester of your cameras and neither will I pay the price for it.

I have money and it has caused me nothing but problems because of slimy relatives and slimy governments. I believe in justice and will go to what ever lengths for as many years necessary to achieve it. What I expect from Nikon is the return of the money spent on the Coolpix16 which is $125.67 and a good basic camera comparable to the Coolpix16 for all the frustration endured from two bad cameras and for Nikon to correct the problem in the manufacture of that camera so other consumers do not meet the same fate.

My son would prefer a new Coolpix10 like the one stolen. What is important is that the camera does not break down and cause any further resentment of my son or myself has toward Nikon. You have a chance to keep customers by treating them with fairness and respect or gain enemies like you never believed possible. Every company I have watch for the past 30 years that has failed did so because management was to worried about their stock holders and filling their own greedy pockets and not about the customers. I expect fairness and more importantly my son expects fairness.

Regards, Christopher ***************

From: auto457*************

To: [email protected]

Date: Wed, 10 Dec 2008 20:18:19 -0500

.

Rick, your lack of a reply says it all. I will be buying a new camera of another brand the first of next week having had to do without one far to long because of Nikon Corporation. Immediately after the purchase I will begin the posting on SCAM identification websites the story about the Coolpix16 camera and the behavior of Nikon's employees.

This will expand into a separate website just for Nikon that will over the next year expose everything about the corporations faults from an investment perspective and the defects in the companies product lines. Once this process starts it will not stop. Rick Houghton will be out of a job about this time. Wal-Mart Corporation will be given a detail account of the event so they can better judge the wisdom of selling certain Nikon products.

All the major news agencies will also know the story as will the American public. I think under the circumstances Americans just may be tired of buying Japanese junk that is now made in China and getting screwed by the lack of quality. You have until I purchase another camera next week to refund my money and have in my possession another camera or your career will be over with.

Regards,

Christopher *****************

From: "Houghton Richard Jr."

To: auto457******************

Date: Thu, 11 Dec 2008 17:15:43 -0500

.

Dear Mr. ***************

I apologize I was out of the office on Wednesday.

Nikon will support this situation by either replacing that Coolpix with a like Coolpix or we will refund the purchase price for the camera in question as a matter of goodwill.

We support the terms of our warranty and we are very sorry you have experienced a problem with this camera. We are not going to be able to honor your request for us to refund this camera plus provide you with a complimentary new camera.

Please let me know which option you prefer at your earliest convenience.

Sincerely,

Rick Houghton

From: auto457******************

To: "Houghton Richard Jr."

Date: Thu, 11 Dec 2008 17:42:16 -0500

I would put the check in the mail tomorrow. If the FULL reasonable demands as I have stated previously are not met, posting will commence next week on product scam websites and followed shortly after by a website exposing Nikon Corporation and it's products.

Copies of all emails/letters have repeatedly been sent to both your corporate headquarters in Tokyo, Japan and to your American, New York office. Wal-mart corporate office and the local Wal-mart store will be sent notice along with all copies by regular post tomorrow of the conflict that is about to become very public.(see below copy). The alleged check for just the base cost of the camera if it arrives will be noted in the postings and website. I care not what your procedures are only that I have been screwed over royally by your defective product and there is a price to pay for, that Nikon Corporation and you personally will pay for.

From: auto457

To: [email protected]

Date: Sun, 14 Dec 2008 20:39:13 -0500

Rick, you have until the afternoon of the 19th to return my money ($125.67)and have a new good quality camera in my possession or the attachment in this email will be published on 6 scam product websites that night and more the following week. Two weeks later there will be a website about Nikon followed by one especially for you. This will be sent to you corporate headquarters in Japan.

ADDRESS ON ORIGINAL

LETTER. AS OF JANUARY 5TH I HAVE MOVED BACK TO ASIA

Christopher ***************

December 12th 2008

email: auto457*************

H. Lee Scott, Jr., CEO/President/Director

Wal-Mart Stores, Incorporated

702 Southwest 8th Street

Bentonville AR 72716

Mr Scott

Be advised that there is an ongoing state of conflict between myself and Nikon Corporation regarding a camera purchased at your Jupiter, Florida store. Although Wal-mart Corporation is not directly involved and has no legal obligations to either party, I felt it only fair to advise your corporation that the name and circumstances and location of the store where the camera was purchased will be used in the planned website exposing Nikon Corporation and its products. I would advise your corporation that it may want to consider the type and quality of Nikon products that it sells in it's stores. This issue is about the principle of not being ripped off or scammed by anyone which seems to allude Nikon Corporation. Action as described will begin against Nikon Corporation around the middle of next week after I have purchased a new camera to replace their junk one and such action will not end regardless of any legal action on their part. I will be returning to Asia to live shortly and my people there will take over and expand on the scam website regarding Nikon Corporation.

Regards,

Christopher *************

Hook

Jupiter, Florida

U.S.A.