Complaint Review: NHE-Global - Internet -

I did my research online before trying to pursue work with this company -- and, I will admit, when I saw negative comments I always thought "Well maybe they didn't try hard enough," or "They weren't a good fit".  After my experiences, I know this is false.

I have been contacted by NHE several times over the last three years for different positions -- all of them very lucrative and remote.  What a dream, right?  They looked strict and professional, and it was good to see that they were looking for high quality candidates (such as myself).  Back in May of this year I went ahead and scheduled my MTC exam -- their master trainer exam that is required for EVERY job that they possess.  Sure, that sounds fine, that makes sense.

Right?

I have a BS in Exercise Science and a Masters in Sports from a big ten college.  I have half a dozen certifications (such as biomechanics specialist, etc.).  I figured this would be easy to take the exam, but I still did all the studying I could without knowing what I was looking for.  I didn't want to purchase the study guide at the time and I wanted to see what I was capable of.  

Let's talk about the process... first, you have to schedule a date.  There is no confirmation, so write this down.  You are then required to send a signed form stating you know you won't get repaid specific fees if they apply, etc. and this has to be done within three business days.   For the first day of the exam, you have to make sure to send an "exam readiness email" at a certain time in the morning, by which you will recieve a bunch of crazy links to your test.  You get three hours to take the exam, but you have to keep your own timer.  As the exam pages go on, it becomes more and more stressful and they save the craziest, most difficult questions for the end while you are clearly running out of time.  They have the audacity to ask if you took a break, and for how long, at the every end.  IF you somehow succeeded in all their protocols, and the test itself, you will get an 'authorized' email. 

Does anyone get this email?  Like, actually, LEGIT get this email?  I don't believe people on here posting they do -- I want to see screenshots.

If you get 'unauthorized,' they give you a laundry list of reasons why but also state they have no reason to tell you why you were denied.  It could be you went three seconds over your time, or you cheated, or you didn't send the appropriate email in the morning... who knows.  So I recieved an 'unauthorized' email and gave up, thinking I must have done terribly on the exam despite how much I prepared.

I did get contacted by HR in the meantime, but no one answers the phone and no one calls you back (i left several messages after a text told me to call; no one ever responded).  Let's fast forward several months, and someone from HR reached out to me and said there were new positions available.  Great, I thought, they  must really want me!  I went through the initial review by sending in a work sample.  Then I was told I had to take the MTC Test again.  I inquired on my previous test, and they told me that because they didn't recieve a specific signed form, my exam was never graded.  What?  How could this be?  I had email proof that I had sent it -- I tried talking to them, I forwarded the original email to the inbox (you receive no confirmations, by the way), and the HR rep refused to discuss it further.  I was heartbroken because they didn't even grade my exam, and it was clearly their mistake of not processing my form, right? 

Anyway, I sucked it up and purchased the study guide because you get a 'free' retake.  They only allow one free test.  You can buy the test outright, but for $175 vs $190, why not get the study guide?  So I scheduled my retake, making sure to follow every single thing they had you do, because this process was different: there were TWO forms to sign, a special link to go through to register (which had previous outdated test dates on it), and you do not send a readiness email in the morning -- you are supposed to receive your links between 6:30a-6:45a.  In the event you do not recieve your links, you must request before 6:50a, meaning you have a four minute window to ask for your exam.  That happened to me, and I did, and I was able to get my exam links.  Went through the crazy test again, feeling more prepared, but still rushed at the end.

I don't care who you are, how quickly you type, how intelligent you are...there is no way to take the exam and give every question a full answer.  I left very few blank, but as the time drew nearer I was more worried about being too close to the three-hour-mark.  I was worried about seeing that UNAUTHORIZED email in my box the next week due to something so technically stupid. 

And guess what happened?  UNAUTHORIZED.  After a week of waiting.  HR had meanwhile scheduled our introductory meeting (however not a time, just a date) and assured me that if I didn't pass the meeting would automatically be cancelled.  The HR rep that was so quick to communicate with me over the last few weeks didn't even respond to my last inquiry -- all I wanted to know was what happened, since I didn't receive my links, I thought maybe because I had used a different email address (possibly prompting an 'unauthorized retake', as one of their reasons?)... but he stayed silent.  He could have said anything, even 'sorry about your luck,' but he does not exist.  I do not think any of these people exist.

Why are there only three people listed on LinkedIn, and none of them names you see on the actual website?  Wouldn't you be PROUD to work for a company that paid you 60-90k?  I would be telling EVERYONE I passed this crazy obscene test!

Why isn't it a scam, technically?  Because they gave you the study guide.  That' what you bought.  By the time you get so desperate that you've used up your 'free' chance, then you pay for the study guide for the 'free' retake, I doubt anyone else would pay to take the exam outright. . . and even then, with not telling you why you failed, they can claim you cheated or any other reason.  It's set up for failure.  I bet you that each website never submits your information and all of your hard work disappears on the internet forever, but you think you did a great job.

The entire process makes you feel stupid, rushed, stressed... I lost so much hair studying and waiting for the results.  They reached out to me, I thought.  They want me!

And if you think it's silly that they would go through all of this 'work' just to get $200-300 from one person, think of all the people that are doing this.  They have automated bots searching resumes online to text you.  They have bots in HR responding (or lack thereof) to your emails.  No one answers the phone in the office.  There are too many typos with dates for this to be a professional company -- for my 'unauthorized email' I received back in May, it said it was the graded results for tests taken April 5th-6th; but I took my exam in May.  This may seem little, but if they are this stringent, dont' you think this would not be an oversight?

This could be two people running a shitty, outdated website and making bank on desperate searchers thinking they have found their golden ticket - that they will be finally rewarded for their intelligence and hard work!

All the comments i've read online about the test being impossible to finish, for the most part, and every way they make you feel small... all part of a mind game to make you want to gain acceptance.  

As someone else had said -- 'think about it, why are all these people with Masters degrees not able to pass?'.

This is not the equivilant of the 'BAR' exam.  This is not more difficult than our four+ year degrees.  

This was always a joke.

Anyone on here that wants to argue, do not even put up a front without your PROOF you work there -- I don't see your name listed on LinkedIn, and I sure as hell will not see you posting a screenshot of your 'AUTHORIZED' email.

I am so sorry we all fell for this, but we all wanted it to be true.  Please, do not even engage in this opportunity -- you cannot beat the system because there was never a job for you to begin with.