- Report: #1518480
Complaint Review: Nextiva - Scottsdale AZ
Reported By:
Rosemarie -
Pensacola, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Nextiva
8800 East Charparral Road Scottsdale, 85250 AZ, United States
Phone:
6024912182
Web:
www.Nextiva.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nextiva Nextiva Phone Company Bad customer service Scottsdale AZ
I have been a client of Nextiva of Scottsdale, Arizona since January 14, 2021, and they were good in the beginning and then let's say the S*** hit the fan.
My Account Executive, Brad Heininger, we had a telephone conversation on February 23, 2022, and I requested my account to be changed by removing people and phone numbers, plus they had the main number incorrect, and I told them that when we first started. It was Never changed.
May 18, 2022 (today), I talked to 5 people - the first group of people I was on the phone with 1 hour, 33 minutes and 28 seconds, Nothing was done. Before getting hung-up on a person name Chris and he gave me his direct # 602.491.2182, he would send me his information via email and no email has been received and it has been 1 hour, 5 minutes and 6 seconds. When he hung-up I called back and was on the phone with him he said he could do everything but by then I already figured it out and did it myself.
Then, I told him I needed to speak with a supervisor, and he put on Katie Smith - her title was Customer Care Rep, Not a supervisor. I told her the same thing of the other 5 people and her being #6, and all the BS she only wanted to give $50.00 - I told her flat out - $50.00 does not cover my time of their screwup.
Before hanging up with Katie, I told her I was reporting them to the Better Business Bureau and the Rip-Off Report. I feel that their Customer Service is in the toilet. Totaling no professionalism, no customer service, and no comment sense and lastly, I told her that if my company did not have a 3-year contact that we would be GONE and their invoices they take right out of our checking account as ACH's and their invoices and not the same amount even though we have a contact.
Just beware if you choose this company.
