- Report: #92851
Complaint Review: Nextel Communications Aka Nextel - Nationwide
-
Author Not Confirmed
Why?
Nextel Communications Aka Nextel
PO Box 17990, Denver, CO 80217-0990 Nationwide, U.S.A.
Phone:
800-6396111
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nextel Communications Aka Nextel Bills Customer $51.50 Because They Took Four Days To Port A Number Nationwide Nationwide
My contract with Nextel ended on 4/16/04 and so I had an authorized T-mobile dealer request that my phone number be ported (transferred) over to T-mobile and for my service to be canceled with Nextel.
Although I made the request to transfer my phone number on 4/16/04, my phone number was not actually transferred until 4/20/04. When I called Nextel on 4/22/04 to verify the termination of my account, they told me that I had to pay the prorated amount of $11.51 for the ability to use Nextel's phone service during the 4 days that it took to port my number over.
After getting a confirmation number for my final payment I was told that my account was now closed and that I and a zero balance.
Nextel sent me a bill for $52.01 on 5/21/04 for my service during the month of May. When I called Nextel to find out why I was getting a new bill from them an operator informed me that because the porting process took four days I had actually entered a new billing month. He then proceeded to tell me that Nextel had a policy not to prorate the final month of service, so despite the fact that my account was canceled I never the less incurred a month's balance for services. Not only was Nextel stealing an extra fifty dollars for me by contradicting themselves, they were also gracious enough to apply late charges to boot.
Julian
Forest Hills, New York
U.S.A.
Although I made the request to transfer my phone number on 4/16/04, my phone number was not actually transferred until 4/20/04. When I called Nextel on 4/22/04 to verify the termination of my account, they told me that I had to pay the prorated amount of $11.51 for the ability to use Nextel's phone service during the 4 days that it took to port my number over.
After getting a confirmation number for my final payment I was told that my account was now closed and that I and a zero balance.
Nextel sent me a bill for $52.01 on 5/21/04 for my service during the month of May. When I called Nextel to find out why I was getting a new bill from them an operator informed me that because the porting process took four days I had actually entered a new billing month. He then proceeded to tell me that Nextel had a policy not to prorate the final month of service, so despite the fact that my account was canceled I never the less incurred a month's balance for services. Not only was Nextel stealing an extra fifty dollars for me by contradicting themselves, they were also gracious enough to apply late charges to boot.
Julian
Forest Hills, New York
U.S.A.
3 Updates & Rebuttals
Carl
El Cajon,California,
U.S.A.
Response to Nextel Employee
#2Consumer Comment
Sun, August 15, 2004
You may be technically correct in that somewhere in the microscopic boilerplate language of the user agreement, there may be language that specifies that mid-month cancellations are no prorated. This may be legally acceptable, but that doesn't make it ethical or moral. If someone doesn't use the service for a whole month, the right thing to do would be to prorate the usage. I am soon doing to cancel my Nextel service because of poor coverage. We are not talking about the occasional dropped calls, with are talking about miles of freeways that are not covered in the 6th largest city in the U.S. Every carrier I have spoken with says that Nextel is the worst when it comes to procesing porting requests in a timely manner, so this 4 days might not be the customer's fault. I finally realized that I shouldn't be paying Nextel for bad coverage when I can get better coverage and the same amount of minutes cheaper from other carriers.
Lawanda
Newport News,Virginia,
U.S.A.
Please read your service agreement
#3UPDATE Employee
Wed, June 30, 2004
I am an employee with nextel and perform customer care and technical support. if you read your service agreement it clearly states that when end your contract or service with nextel for whatever the reason is, you are NOT prorated for any reason and that you are still responsible for the ENTIRE month's service. i get these calls all day, so PLEASE before you enter into any agreement with any company check the service agreement, READ ALL parts of the agreement. if you lose your original copy of any nextel service agreement it can be found in your users guide, the last five pages. you can find a copy of your users guide online @ nextel.com or you can walk into any place that sells nextel they will always have a copy of the service agreement available. you are NOT due ANY credit nor due you deserve a credit. i know what i am saying sounds mean, however, if you educate yourself then you won't get ripped off.
Barbara
Bremerton,Washington,
U.S.A.
How porting works
#4UPDATE Employee
Mon, June 14, 2004
I work in Gov. customer care. I deal with billing calls like this all day. It is correct that you would have to pay for the charges that had been incurred durring the time your services were still active waiting for your number port to go threw. You shouldn't have been charged though for a full month. What you would need to do is call care and seeing that there was no usage on the billing for the final month you would be credited since the account was no longer active. As I said, yes you would have paid for the 4 days your services were still active but once the phone is canceled you are no longer charged. The only other thing you could have been charged for would have been for 411 calls, long distance or overage that are not part of your monthly plan.
