Complaint Review: Next Level TRUSTED Business | Next Level Verified Safe™ …businesses consumers can trust. Next Level is a Premier Executive Marketing Firm. Next level is Career Transition Experts and work with C-Suite Executives Vice Presidents Directors Senior Managers and other high-level professionals. - New York New York

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Next Level for its full commitment to quality customer service.

Ripoff Report's discussions with Next Level have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Next Level listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Next Level is a Premier Executive Marketing Firm. In our opinion, most executives tend to throw away their careers. They send out their resumes and nobody really cares. Everyone is results oriented with proven talent. They all drive revenue or great leaders who have P&l, Operations Experience, Business Development, Drive Revenue etc.





Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Jack Robbins during an onsite inspection held by a third-party verification company with no biases towards Next Level.

Next Level which operates on the Clevelonly website aims to assist professionals with their pending career transitions. Jack Robbins expressed great passion for his company and stated the following in regard to their business model, "in my opinion most senior executives throw away their careers. They all send in the same resume with proven results, proven talent, I drive revenue, etc. and truly nobody cares. What we do is we work with these people we take 30 days and we create an executive profile. It is everything about the individual. It is not just I lead people. In my opinion everyone's life has a story. When you go through these stories you see a totally different person. You see a person with the dimension that other people with resumes don’t have. So, we spend those 1st 30 days interviewing and going through stories everything like that. After the 30 days, we are going to have a very special client whom I like to call a wow client it is someone you can say wow how did I get this guy. That is what we do for the first 30 days. After that we do our marketing and we actually handle the whole job search. It is not about coaching and it's not about say this or do this. It is having something significant to say and getting with the right people to say it to. We market them many times and we correct if something is not drawing people. We modify, and we rewrite and do what we have to do. What happens is with the people it is a little different from an ordinary type of company because anyone that becomes a client, we represent them as an agent for a period of 2 years. A process like this change everything."

Leads for Next Level are primarily obtained through resumes submitted by interested applicants. From there, "somebody would walk you through the program and if you felt it was right for you then you take the trial period. If you take the trial period and are still happy, they talk to me. If you are happy with me taking you through the program, then you will become a client. The first 30 days would be going through everything you have ever done in your career. After the 30 days, we create an executive profile and we start marketing you."



CUSTOMER CARE & COMPLAINT RESOLUTION – NEXT LEVEL

Jack Robbins was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following, "these situations do happen because we are marketing people. We don’t guarantee we are just assisting people. And sometimes you get people who don’t have much happening and are a little frustrated. There is never an extra charge as our client but we do what we have to do. Sometimes we will give some money back which makes people feel good."

When asked to comment on the complaint placed on Ripoff Report's website Mr. Robbins expressed that this was a false complaint as his company never worked with this individual and no financial transaction was made, "The complaint that I got was from a person who spoke with a sales person and he did not like her and he told her he was going to post. He never worked with us, he never paid us, he doesn’t know us but that whole ripoff report says that we are a scam, that the website doesn’t look good it was a horrible thing that he did. The biggest problem that we have had is not customers complaining but people who have never worked with us."

In order to ensure that clients are receiving the best experience possible Next Level is dedicated to providing clear expectations and communication through their customer service department. Mr. Robbins stated the following, "if you start to get someone that questions you in a way the moment you hear it tell them that someone from customer service will call them and get off the phone because you are not going to win that. When people do that there is no sense to them. People know they can post they can ruin a company and there is nothing that you can do absolutely nothing. Yeah, 99% of people don’t do that they are decent people but you get that 1% that will and that's the real problem. Nothing can really change it except to say to my people if someone starts questioning you just tell them someone from customer service will call them and they will be able to answer their questions."

Next Level is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Robbins stated the following, "I think it is a fantastic thing. If all of a sudden this Ripoff Report was removed I would still be proud to be a member. I might thank that I got this complaint because I really think if the advocacy part is an excellent thing. It is something I would do no matter what."



NEXT LEVEL - STATEMENT FROM CEO – JACK ROBBINS

" My name is Jack Robbins, and I’m the CEO of Next Level. I have a passion for the work that we do and the people that we do it with. We work with Executives as if they are our own family. We will take you, package you and market you. Most opportunities are not found on the Job Boards.

Ripoff Report was pleased to learn that Next Level’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM NEXT LEVEL

Next Level recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Next Level has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jack Robbins, Ripoff Report is convinced that Next Level is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Next Level meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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