- Report: #313605
Complaint Review: New Smyrna Chrysler Jeep Dodge - New Smyrna Beach Florida
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Author Confirmed
Why?
New Smyrna Chrysler Jeep Dodge
1300 N Dixie Freeway New Smyrna Beach, 32168 Florida, U.S.A.
Phone:
386-424-1300
Web:
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New Smyrna Chrysler Jeep Dodge Bait & Switch Liars New Smyrna Beach Florida
*Consumer Suggestion: Always read the contract before signing.
*Author of original report: reading the contract? doesn't always work!
*Author of original report: reading the contract? doesn't always work!
*Author of original report: reading the contract? doesn't always work!
*Author of original report: reading the contract? doesn't always work!
*Consumer Suggestion: You did this to yourself!
*Consumer Suggestion: You did this to yourself!
*Consumer Suggestion: You did this to yourself!
*Consumer Suggestion: You did this to yourself!
*Consumer Comment: gee thanx John
*UPDATE EX-employee responds: I was the salesperson for this car...
*Author of original report: Just Rewards/Good Riddance
*Consumer Comment: All your fault
*Consumer Comment: Disabled Veteran with Serious Disability puts trust on Auto Dealer but still ended Ripped Off
*Author of original report: still being screwed
My first mistake was thinking this was a dealer I could trust because I bought a car from them in 2003. My second mistake was not taking a man with me. Apparently the old school of thought still applies to single females being cheated at dealerships.
My daughter and I went to this dealer on Saturday Oct. 6th to look at PT Cruisers. I owned a 2003 previously and loved it. I had traded that Cruiser in on a 2007 Chevy HHR in Dec. 2006 and was never quite as happy with it and missed having a Cruiser.
I told the salesman who greeted us about my having a cruiser before and missing it. My next words to him were that I didn't know if it was possible to trade in for a new Cruiser since my HHR was less than a year old and that I didn't want a base model Cruiser because my HHR had quite a bit of extras on it.
The salesman then took us over to a yellow 2007 PT Cruiser Touring Edition and proceeded to show us all the extras on it. We took it for a test drive and it was just as fun as I remembered with my old cruiser. The car had cruise control, map lights, keyless entry, compass, tempurature, miles per gallon etc. features on it.
When we arrived back at the lot the salesman asked what I thought and I told him I wasn't crazy about the color but otherwise I liked the car. He asked what color we might like and we told him Blue. I again told him I didn't know if this was doable because of my trade in being so new and he said "Lets see if we can locate the color you want and then we can find out about the financing".
While we waited out on the lot looking at the yellow one he went inside the dealership. He came back a few minutes later and said they had located a blue one on the other side of the state.
Once we went into the dealership a bunch of other people became involved because it turns out the salesman was new, he'd been there 3 days and was still in training. The main player was the manager Mark Ogden and then someone named Japp and the finance guy named Tom. I think they used confusion all day by introducing me to almost everyone who worked there.
They dragged things out for most of the day but all during everything I kept asking the same thing of everyone I talked to " Are you sure the car you located is the same as the yellow one"? I was repeatedly assured it was.
At one point my daughter and I decided to leave because the payments were higher than I wanted to go and they pulled the old stunt of not being able to locate the keys to my HHR. We went outside to wait for them to locate my keys and Mark Ogden came out and said we sure would like to be able to make a deal how about if we can make the payments only about $ 15 more a month.
Third mistake...we went back in. From then on it was a lot of confusion and distracting tactics. I was never shown a printout of the car they located and the finance guy told me they could start the paper work using the yellow car as refrence. I still continued to ask if the car they found was the same as the yellow one and the smart*** finance guy even told me " Oh yeah and I think it even has a chrome muffler tip". I signed papers. Still trusting them.
The car was supposed to be picked up and brought to the dealer on Monday. Monday came and I was told they were delayed in getting it. It supposedly got there to late Monday for us to get it and they were going to put window tint on it for me. Then on Tuesday I was told it would be ready that night after the tint was put on.
It ended up being almost dark Tuesday night when we went to get the car and when we got there I was taken to an office to sign more papers. No one took us to see the car or to go over the features on it. But I signed more papers.
It was dark, it was almost time for the dealer to close and I had my daughter and two foster kids with me and we were tired and ready to go home so we got in the car and drove away.
It was on the drive home when we switched drivers, as my daughter wanted to drive it that we first discovered there was no cruise control. Then I started looking over the interior in the dark and noticed how much was missing. They had sold me a bottom base Cruiser with nothing on it.
I immediately called my salesman when I got to my house and he acted shocked. I told him I was bringing the car back. He said no no he would e mail the manager since he was off the next day and let him know what happened.
To make a long story somewhat shorter they refused to make things right. They offered to put cruise control on it and that was it. I also on looking over the papers discovered they had charged me for extra warranties for an extra thousand dollars and I swear those were slipped in between papers and the signature is not direct.
I tried talking to them for a week. I called Chrysler and filed a complaint. I filed complaints with BBB, FTC,Consumer Protection and Chrysler again. I didn't even know who financed the car because it wasn't on the contract. When I tried to find out who financed the car that was when they stopped answering my calls or calling me back. Mark Ogdens response to the BBB was I was shown a printout of the car[lie] and that I had changed my mind after a few days about the trim package I wanted[lie].
It took me a week to find out who financed it. I thought maybe it was Chrysler Financial because they financed the 2003. It turned out to be Chase Bank and I immediatly called them, by now it is Oct. 17th and that is when I got the next bit of bad advise. The person at the bank told me to take the car back to the dealer. She did not explain to me that I would be responsible for any money left after auctioning the car off.
I took the car back to the dealer and handed the keys to my salesman. He told me he was just sick about the whole thing and that he couldn't work for people that did this kind of stuff. I'd like to believe him. I know he doesn't work there anymore.
Since then the car was auctioned of on Jan 24th and now they want $9,419 and my credit is ruined. Previously my credit score was 801.
I went to see a lawyer and paid her to write some letters to the bank and the dealer. The dealer ignored the letter and the bank said basically tough luck and we will get the money from you no matter what.
In theory I can deal with the bank and then go after the dealer, but I can't afford the fees. We are talking $15 thousand just to pay the bank and file the suit and if I lost I would be out even more because the dealer could make me pay their court costs.
This is why they get away with this kind of business because people can't afford to fight them.
In the meantime I am a driving advertisment because I have written on my present car windows "Do Not buy cars from NSB Chrysler". I can still have freedom of speech and opinion. But I wish I could find a lawyer who would take this on because they should not be allowed to get away with this.
Duped
Edgewater, Florida
U.S.A.
My daughter and I went to this dealer on Saturday Oct. 6th to look at PT Cruisers. I owned a 2003 previously and loved it. I had traded that Cruiser in on a 2007 Chevy HHR in Dec. 2006 and was never quite as happy with it and missed having a Cruiser.
I told the salesman who greeted us about my having a cruiser before and missing it. My next words to him were that I didn't know if it was possible to trade in for a new Cruiser since my HHR was less than a year old and that I didn't want a base model Cruiser because my HHR had quite a bit of extras on it.
The salesman then took us over to a yellow 2007 PT Cruiser Touring Edition and proceeded to show us all the extras on it. We took it for a test drive and it was just as fun as I remembered with my old cruiser. The car had cruise control, map lights, keyless entry, compass, tempurature, miles per gallon etc. features on it.
When we arrived back at the lot the salesman asked what I thought and I told him I wasn't crazy about the color but otherwise I liked the car. He asked what color we might like and we told him Blue. I again told him I didn't know if this was doable because of my trade in being so new and he said "Lets see if we can locate the color you want and then we can find out about the financing".
While we waited out on the lot looking at the yellow one he went inside the dealership. He came back a few minutes later and said they had located a blue one on the other side of the state.
Once we went into the dealership a bunch of other people became involved because it turns out the salesman was new, he'd been there 3 days and was still in training. The main player was the manager Mark Ogden and then someone named Japp and the finance guy named Tom. I think they used confusion all day by introducing me to almost everyone who worked there.
They dragged things out for most of the day but all during everything I kept asking the same thing of everyone I talked to " Are you sure the car you located is the same as the yellow one"? I was repeatedly assured it was.
At one point my daughter and I decided to leave because the payments were higher than I wanted to go and they pulled the old stunt of not being able to locate the keys to my HHR. We went outside to wait for them to locate my keys and Mark Ogden came out and said we sure would like to be able to make a deal how about if we can make the payments only about $ 15 more a month.
Third mistake...we went back in. From then on it was a lot of confusion and distracting tactics. I was never shown a printout of the car they located and the finance guy told me they could start the paper work using the yellow car as refrence. I still continued to ask if the car they found was the same as the yellow one and the smart*** finance guy even told me " Oh yeah and I think it even has a chrome muffler tip". I signed papers. Still trusting them.
The car was supposed to be picked up and brought to the dealer on Monday. Monday came and I was told they were delayed in getting it. It supposedly got there to late Monday for us to get it and they were going to put window tint on it for me. Then on Tuesday I was told it would be ready that night after the tint was put on.
It ended up being almost dark Tuesday night when we went to get the car and when we got there I was taken to an office to sign more papers. No one took us to see the car or to go over the features on it. But I signed more papers.
It was dark, it was almost time for the dealer to close and I had my daughter and two foster kids with me and we were tired and ready to go home so we got in the car and drove away.
It was on the drive home when we switched drivers, as my daughter wanted to drive it that we first discovered there was no cruise control. Then I started looking over the interior in the dark and noticed how much was missing. They had sold me a bottom base Cruiser with nothing on it.
I immediately called my salesman when I got to my house and he acted shocked. I told him I was bringing the car back. He said no no he would e mail the manager since he was off the next day and let him know what happened.
To make a long story somewhat shorter they refused to make things right. They offered to put cruise control on it and that was it. I also on looking over the papers discovered they had charged me for extra warranties for an extra thousand dollars and I swear those were slipped in between papers and the signature is not direct.
I tried talking to them for a week. I called Chrysler and filed a complaint. I filed complaints with BBB, FTC,Consumer Protection and Chrysler again. I didn't even know who financed the car because it wasn't on the contract. When I tried to find out who financed the car that was when they stopped answering my calls or calling me back. Mark Ogdens response to the BBB was I was shown a printout of the car[lie] and that I had changed my mind after a few days about the trim package I wanted[lie].
It took me a week to find out who financed it. I thought maybe it was Chrysler Financial because they financed the 2003. It turned out to be Chase Bank and I immediatly called them, by now it is Oct. 17th and that is when I got the next bit of bad advise. The person at the bank told me to take the car back to the dealer. She did not explain to me that I would be responsible for any money left after auctioning the car off.
I took the car back to the dealer and handed the keys to my salesman. He told me he was just sick about the whole thing and that he couldn't work for people that did this kind of stuff. I'd like to believe him. I know he doesn't work there anymore.
Since then the car was auctioned of on Jan 24th and now they want $9,419 and my credit is ruined. Previously my credit score was 801.
I went to see a lawyer and paid her to write some letters to the bank and the dealer. The dealer ignored the letter and the bank said basically tough luck and we will get the money from you no matter what.
In theory I can deal with the bank and then go after the dealer, but I can't afford the fees. We are talking $15 thousand just to pay the bank and file the suit and if I lost I would be out even more because the dealer could make me pay their court costs.
This is why they get away with this kind of business because people can't afford to fight them.
In the meantime I am a driving advertisment because I have written on my present car windows "Do Not buy cars from NSB Chrysler". I can still have freedom of speech and opinion. But I wish I could find a lawyer who would take this on because they should not be allowed to get away with this.
Duped
Edgewater, Florida
U.S.A.
15 Updates & Rebuttals
Duped
Edgewater,Florida,
U.S.A.
still being screwed
#2Author of original report
Tue, March 16, 2010
Two years later and still paying for my mistake. now the IRS wants another 1000.00 because the bank said I got income from the car of 3500.00. Of course the bank never sent me a 1099C last year when I filed my taxes...they still haven't sent me one.
And yes the dealer is still in business and have been able to move back to their original location but I am still spreading the word never to buy a car from them or the Chevy dealer....and in the two years since this happened I have talked to several people who in one way or another feel ripped off by those dealers.
Shane
Ormond Beach,Florida,
U.S.A.
Disabled Veteran with Serious Disability puts trust on Auto Dealer but still ended Ripped Off
#3Consumer Comment
Thu, May 28, 2009
New Smyrna Chevrolet sold me a vehicle which was suppose to be financed at under 500 per month turned out to be 748.00 per month. I told them what my disability was and asked them if they could help me. It turned out that they were really being polite and supported my disability and indicated that they would do everything possible to assist me in getting financed and after trading in two vehicles a 1999 and a 2002 vehicle I ended up with: Not a white truck but a black one. Not a diesel but a gas truck. They showed me a vehicle outside which was suppose to be new but ended up to be already one year old and was suppose to get really super gas mileage. They took me in automatically and had me sign papers quickly as I explained to the lady that was having me finance the truck kept asking me what my actual problem was. I am putting my trust in you I replied to her but sign here and initial there. We are getting your truck ready and we will have you on your way. My problem is:dyslexic with numbers which has been my big issue ever since being injured in the service. I am 100% disabled vet and live on a fixed income. I hope someone knows how to resolve this issue that can help in a positive form rather than being negative as I have been RIPPED OFF.
Someonehere
Somecity,New York,
U.S.A.
All your fault
#4Consumer Comment
Fri, February 20, 2009
Basically everything that happened could have been avoided if you would have payed attention and asked question. Being tired is no excuse. Also this dealership is not closed, get the facts first, they moved and combined with there chevy dealership.
Duped
Edgewater,Florida,
U.S.A.
Just Rewards/Good Riddance
#5Author of original report
Thu, December 04, 2008
They are done and soon gone!!! While I can sympathize with any of the honest innocent people who worked at New Smyrna Chrysler I am still happy to learn that as of today their doors are closed. They may not have closed because of their business practices { although that didn't bring them any business} but I am still very pleased they are out of business. I want to thank the salesman J for coming on to this site and backing me up with my claims. I didn't know he had until seeing him recently and he found the report on his own with no help from me. Fortunately he left their employment within a short period after the number they pulled on me...lucky for him. He was to honest to work for those kind of people. So on a final note.....they got what they deserved. Good riddance! It's no wonder Americans don't want to buy cars when these were the kind of people selling them.
Isurfgr8
New Smyrna Beach,Florida,
U.S.A.
I was the salesperson for this car...
#6UPDATE EX-employee responds
Sat, August 16, 2008
This story is 100% TRUE. I sold the car being referred to in this report. I was truly sick about how they treated this super nice lady. This was the 1st car I sold here and it turned into a nightmare for all the honest people involved. To dupped in Edgewater, I appologize from the bottom of my heart (Ms. TB), you are a great person and I cannot believe these idiots are doing this to you. I wish you luck in taking down these A**holes and hope you find an attorney to take this case on. In closing I would like to warn EVERYONE to NOT buy from New Smyrna Chrylser Jeep Dodge or from their Chevrolet store.
Duped
Edgewater,Florida,
U.S.A.
gee thanx John
#7Consumer Comment
Wed, April 30, 2008
Gee thanks for your constructive critisisms John. If I were to hazzard a guess as to what your line of work is I'd guess you were a car salesman. So unlike myself who was a repeat customer and therefore trusting you sound like you know all the tricks. I've learned alot in the last six months.....and paid alot for my mistake. No on can accuse me of not learning from my mistakes. As a senior citizen I will be paying for this mistake the rest of my life and will never purchase a new car again. So thanks for the tips.
John
MARSHALL,Illinois,
U.S.A.
You did this to yourself!
#8Consumer Suggestion
Tue, April 29, 2008
You did so many things here wrong, and now you blame the dealer?? Ever heard of getting up and walking away?? You say the dealer could not find the keys to your HHR? Threaten to call the cops and they would have found the keys real fast!! WHY were you signing papers that you didn't take the time to READ and ask questions of BEFORE signing them?? When they told you the one they had located was the same as the one they showed you, you could have asked them to get a printout of its sticker so you could compare it.......ALL dealers can do that nowadays, DON'T let them tell you they can't!! You weren't duped/hoodwinked/conned/swindled, you just wanted a blue PT Cruiser so bad you just left your sense in the seat of the HHR!
John
MARSHALL,Illinois,
U.S.A.
You did this to yourself!
#9Consumer Suggestion
Tue, April 29, 2008
You did so many things here wrong, and now you blame the dealer?? Ever heard of getting up and walking away?? You say the dealer could not find the keys to your HHR? Threaten to call the cops and they would have found the keys real fast!! WHY were you signing papers that you didn't take the time to READ and ask questions of BEFORE signing them?? When they told you the one they had located was the same as the one they showed you, you could have asked them to get a printout of its sticker so you could compare it.......ALL dealers can do that nowadays, DON'T let them tell you they can't!! You weren't duped/hoodwinked/conned/swindled, you just wanted a blue PT Cruiser so bad you just left your sense in the seat of the HHR!
John
MARSHALL,Illinois,
U.S.A.
You did this to yourself!
#10Consumer Suggestion
Tue, April 29, 2008
You did so many things here wrong, and now you blame the dealer?? Ever heard of getting up and walking away?? You say the dealer could not find the keys to your HHR? Threaten to call the cops and they would have found the keys real fast!! WHY were you signing papers that you didn't take the time to READ and ask questions of BEFORE signing them?? When they told you the one they had located was the same as the one they showed you, you could have asked them to get a printout of its sticker so you could compare it.......ALL dealers can do that nowadays, DON'T let them tell you they can't!! You weren't duped/hoodwinked/conned/swindled, you just wanted a blue PT Cruiser so bad you just left your sense in the seat of the HHR!
John
MARSHALL,Illinois,
U.S.A.
You did this to yourself!
#11Consumer Suggestion
Tue, April 29, 2008
You did so many things here wrong, and now you blame the dealer?? Ever heard of getting up and walking away?? You say the dealer could not find the keys to your HHR? Threaten to call the cops and they would have found the keys real fast!! WHY were you signing papers that you didn't take the time to READ and ask questions of BEFORE signing them?? When they told you the one they had located was the same as the one they showed you, you could have asked them to get a printout of its sticker so you could compare it.......ALL dealers can do that nowadays, DON'T let them tell you they can't!! You weren't duped/hoodwinked/conned/swindled, you just wanted a blue PT Cruiser so bad you just left your sense in the seat of the HHR!
Duped
Edgewater,Florida,
U.S.A.
reading the contract? doesn't always work!
#12Author of original report
Tue, April 29, 2008
There is only so much information on these car contracts. No matter what model of PT Cruiser you are buying all the contract says is "PT Cruiser" it does not say if it is a touring model or turbo model etc. Also....how would you know they were going to forge your signature on extended warranty programs? As for looking over the car...what can I say...it was dark and 5 minutes to closing and the salesman did not do his job either with showing the car like they are supposed to. Refuse to take delivery of any car after dark! The best advice I can give anyone at this point is take a lawyer with you when dealing with any dealership. These bait and switch tacticts are why no one respects anyone in car dealer sales.
Duped
Edgewater,Florida,
U.S.A.
reading the contract? doesn't always work!
#13Author of original report
Tue, April 29, 2008
There is only so much information on these car contracts. No matter what model of PT Cruiser you are buying all the contract says is "PT Cruiser" it does not say if it is a touring model or turbo model etc. Also....how would you know they were going to forge your signature on extended warranty programs? As for looking over the car...what can I say...it was dark and 5 minutes to closing and the salesman did not do his job either with showing the car like they are supposed to. Refuse to take delivery of any car after dark! The best advice I can give anyone at this point is take a lawyer with you when dealing with any dealership. These bait and switch tacticts are why no one respects anyone in car dealer sales.
Duped
Edgewater,Florida,
U.S.A.
reading the contract? doesn't always work!
#14Author of original report
Tue, April 29, 2008
There is only so much information on these car contracts. No matter what model of PT Cruiser you are buying all the contract says is "PT Cruiser" it does not say if it is a touring model or turbo model etc. Also....how would you know they were going to forge your signature on extended warranty programs? As for looking over the car...what can I say...it was dark and 5 minutes to closing and the salesman did not do his job either with showing the car like they are supposed to. Refuse to take delivery of any car after dark! The best advice I can give anyone at this point is take a lawyer with you when dealing with any dealership. These bait and switch tacticts are why no one respects anyone in car dealer sales.
Duped
Edgewater,Florida,
U.S.A.
reading the contract? doesn't always work!
#15Author of original report
Tue, April 29, 2008
There is only so much information on these car contracts. No matter what model of PT Cruiser you are buying all the contract says is "PT Cruiser" it does not say if it is a touring model or turbo model etc. Also....how would you know they were going to forge your signature on extended warranty programs? As for looking over the car...what can I say...it was dark and 5 minutes to closing and the salesman did not do his job either with showing the car like they are supposed to. Refuse to take delivery of any car after dark! The best advice I can give anyone at this point is take a lawyer with you when dealing with any dealership. These bait and switch tacticts are why no one respects anyone in car dealer sales.
Wilson
Walnut Creek,California,
U.S.A.
Always read the contract before signing.
#16Consumer Suggestion
Sun, March 02, 2008
Sorry, but you should have read the sales contract for all charges and you should not have driven the car off the lot without first inspecting the car. Unfortunately, because you have already depreciated the car because you have driven the car, the car dealership cannot recoup their loss.
